Assistant General Manager - Beck Legacy Group
Prescott Valley, AZ 86314
About the Job
Job Description – Assistant General Manager
Job Summary:
This position is responsible for working with General Manager to ensure the overall success of the hotel which includes meeting/exceeding goals and standards tied to revenue and hotel profit, guest satisfaction and product quality in accordance with company standards. The Assistant General Manager is expected to be a role model and maintain a friendly atmosphere and provide superior guest service. The Assistant General Manager's work shifts may include weekends, evenings, and holidays.
Essential Job Duties/Responsibilities
Essential Job Duties/Responsibilities
To succeed in this position, an individual will satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.
- Is the acting General Manager when the General Manager is off-site.
- Is a part of the Hotel Leadership Team.
- Communication (Ownership, Leadership Team, Employees)
Employee-related duties:
- Interviewing.
- Hiring.
- Onboard and train Front Desk employees.
- Open and Close housekeeping operations and conduct room inspections.
- Manage Front Desk schedules.
- Manage & attend staff meetings and department huddles.
- Employee Discipline (coach & counsel, disciplinary actions).
- Assist GM and Ownership with the annual review process.
Hotel/position-related duties:
- Manage operational supplies for the hotel.
- Manage “Treats” shop.
- Manage Guest Recovery (includes Guest Complaints/Discrepancies, etc.).
- Ensure all training and documentation is complete and filed for QA.
- Ensure hotel is OSHA compliant.
- Manage New Hire Personnel Files.
- Maintain a Hilton SALT score for Overall Service above 77%.
- Perform all front desk shift functions.
- Cover department shifts as necessary.
- Ordering and maintaining uniforms for all hotel employees.
- Account Payables.
- Account Receivables.
- Manage Payroll.
- Post Advance Purchase every Friday (send a report to Cinda after posting)
- Bank Deposits.
- Close salt alerts/guest assistance cases.
- Assist GM in the budget process.
- Become proficient in R&I and GRO to assist GM in making daily changes.
- Additional duties as assigned or requested by management.
Job Qualifications/Requirements:
To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill, and/or ability required to perform this job.
Education/Experience:
- A High School Diploma or a General Education Degree
- Bachelor’s Degree preferred
- A minimum of 2 years related experience and/or training or an equivalent combination of education and experience.
Certificates/Licenses:
- Have a valid Driver’s License and a bondable driving record
Physical Abilities:
- Frequently sit, stand, climb, walk, lift, pull/push, carry, grasp, reach, stoop/crouch, crawl, talk, hear, taste, or smell.
- Clearly see 20+ feet, with or without corrective lenses, and differentiate between colors (no color blindness)
Mental & Other Skills/Abilities:
- Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
- Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
Computer/Technical Ability: working knowledge of:
Word Processing software
Spreadsheet software
Internet software
- Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
- Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations.
- Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
Language Ability:
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.
Mathematical Ability:
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; ability to apply concepts of basic algebra and geometry.
- Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
- Problem-Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of a similar nature.
- Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Supervisory Skills: ability to carry out supervisory responsibilities in accordance with the Company’s policies and applicable laws. Applicable supervisory responsibilities include:
- Interviewing, hiring, training, and coaching employees
- Planning, assigning and directing work
- Reviewing performance
- Appraising/disciplining employees when necessary
- Addressing complaints and questions and resolving problems
This job supervises all employees, in the Front Desk department.
Source : Beck Legacy Group