Assistant General Manager - Medical Transportation Management

What Will Your Job Look Like?

The Assistant General Manager works in collaboration with operations, corporate support departments, independent contractors and transportation providers to ensure the most appropriate and cost-effective delivery of safe and efficient transportation services.  Will act as an internal liaison in conjunction with the General Manager between departments and Clients to ensure that the location is fully compliant with all contractual requirements.

This position is located on-site at our AAA/MTM Phoenix office.

What You’ll Do:

• Provide daily guidance and coaching for direct reports; monitor performance
• Provide contract oversight and facilitation of Client needs with anticipation of growth
• Ensure most appropriate and cost effective transportation services are provided
• Continually analyze program needs and productivity and propose potential adjustments to staffing and resources to ensure cost effectiveness
• Maintain general knowledge of contract and awareness of changes
• Identifying potential risk and develop resolution processes
• Act as a liaison between AAA and the Client to address any concerns or issues that may arise and do so in a timely manner
• Assist with the oversight of Safety, Training and Vehicle Maintenance programs
• Assist and monitor employee training and development
• Assist with the continuing development of a relationship with the Client to ensure exceptional customer service needs and problem resolution processes are in place
• Thorough understanding of AAA policies and employee handbook guidelines
• Maintain a “Safety First” attitude with the Client and personnel
• Maintain knowledge of local climate needs and issues pertaining to the passenger transportation industry
• Thorough understanding of ridership policies to ensure smooth transportation services
• Assist with oversight and maintaining all employee and vehicle files in accordance with FTA and DOT guidelines
• Assist with the oversight and maintain thorough knowledge of AAA departments and compliance programs within each
• Organize, coordinate and lead special projects as needed
• Perform additional duties as assigned or required

What You’ll need:

• High school diploma or G.E.D. equivalent
• Bachelor’s Degree (or equivalent combination of education and experience) in a related field
• At least 5 years’ experience managing in the Transit industry
• At least 3 years’ experience supervising and monitoring the delivery of contractual services
• Thorough knowledge of ADA, DOT, FTA regulations

Even better if you have...

• Prior contract and or project management experience preferred
• Excellent interpersonal skills and ability to work with both internal and external stakeholders
• Maintain in-depth knowledge of Transportation related operations,
• Knowledge of Transit routing systems
• Extensive analytical and proven data analysis methods
• Exceptional interpretation and problem solving skills
• Ability to administer difficult conversation and facilitate coaching sessions
• Ability to schedule, organize and prioritize multiple tasks
• Extensive knowledge of budget and cost analysis
• Ability to evaluate and resolve problems/issues in a constructive manner
• Moderate to advanced computer skills
• Ability to maintain high level of confidentiality
• Extensive knowledge of how to establish key processes and procedures

What’s in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Salary Min: 76,960

Salary Max: 115,440

• This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact MTM’s People & Culture.