Assistant General Manager - Hilton Philadelphia at Penn's Landing

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

The Hilton Philadelphia at Penn’s Landing is a great place to stay during your visit to Philadelphia. Its location is unique: it’s the only hotel located directly on the Delaware River Waterfront at Penn’s Landing in Philadelphia’s downtown. The Hilton Philadelphia at Penn’s Landing’s 350 well-appointed guest rooms and 24,000 square feet of meeting space offer an experience that is hard to match. The guest rooms are fitted with sleek work desks, along with 32” LCD televisions and wall-mounted, plug-n-play consoles for Wi-Fi internet access. Dark wood furnishings, leather lounge chairs, contemporary lighting and gorgeous bathrooms complete the newly renovated guest rooms, which also come with stunning city or river views.

Come grow with us! Pyramid Global is an international leader in hospitality and a place you can grow your career internally. We offer competitive salaries, bonus potential, 401k, medical, dental, vision, and PTO, along with other benefits. We are people focused with a CARE culture at the center of everything we do.

Reporting to the General Manager, the Assistant General Manager will direct and coordinate activities of the hotel to obtain a positive environment where optimum efficiency and economy of operations maximizes its full potential through a balanced focus on people (employees and guests), product and profit.

• Help direct and be the point of contact for all department heads with the exception of the Director of Sales and Marketing and the Director of Human Resources.
• Maintain positive relations with staff through teaching, coaching, and continual communication of all items concerning their areas of expertise, individually and as a department as a whole.
• Foster a positive employee experience through trust building, open communication, and actively encouraging a positive environment. 
• Analyze with each department head their goals identified and the action steps to achieve them within the identified length of time, and offer encouragement along the way. 
• Monitor progress on a set schedule and report achievements and problem areas to the General Manager, their effect on profitability and stability of hotel operations.
• Ensure a positive guest experience through the quality and safety of the hotel product.
• Encourage creative and critical thinking for problem solving while ensuring the brand is maintained. 

• Requires a proven record as a successful leader as an Assistant General Manager, Director of Operations or Director of Rooms.
• At least 3-5 years of hospitality experience is required.
• College degree or any combination of education and experience equivalent to graduation from college or any other combination of education training or experience that provides the required knowledge, skills and abilities is required. 
• Brand experience a plus.