ASSISTANT GENERAL MANAGER - IHOP

Summary:

Directs the operation by performing the following duties.

Essential duties and Responsibilities

These include the following:

• Develop and maintain professional functional working relationships with IHOP restaurant hourly employees, guests and floor managers.

• Implement the IHOP Restaurant Training Program for all restaurant hourly non-management employees to improve unit operations and guest experience.

• Comply with federal, state, and local regulations, which are applicable to assigned unit.

• Assist in the recruitment, training and retention of employees as defined by the current Standard operating procedures (SOP) and operations plan.

• Ensure adequate levels of food, paper, kitchen, safety, janitorial, uniform, linen, and miscellaneous supplies.

• Ensure the proper operational condition of equipment, building structure and premises according to federal regulations and the SOP

• Ensure safety and sanitation practices are maintained according to federal, state and local regulations and the SOP

• Assist employees on proper customer service practices

• Assist in completion of all required reports and paperwork.

• Perform other duties as assigned

Supervisory Responsibilities

Directly supervise craft employees. Assist General Manager with the overall direction, coordination, and evaluation of restaurant. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems. 

Qualifications

• Two to four years related experience and/or training, or equivalent combination of education and experience.

• Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or restaurant employees.

Other Skills and Abilities

Certification through assigned IHOP training courses as assigned.

Job Type