Assistant General Manager (New Restaurant Opening) - Nando's

Assistant Restaurant Manager

Nando's PERi-PERi - Austin

#EveryoneIsWelcome

Spreading PERi-PERi Love in Austin! We are looking for leaders who embody pride, passion, courage, integrity, and family to help us create those fired work exPERiences.

We offer a FUN, casual work environment that feels more like being part of a family than it does a boring old job. Are you detail oriented, confident, thoughtful and dedicated to the customer experience? If so-check us out - you'll be happy you did! There's nothing like the energy of working in a restaurant... and there's no place like Nando's! Come on... let's have fun and make money together! Game on!

PERi-PERKS

• Your competitive base salary, which we commit to reviewing annually
• Your eligibility to participate in our bi-monthly (every two months) bonus plan
• A delicious free meal on us every shift you work
• 50% discounts for you and your family when you're not working
• A comprehensive package of vacation, Sick, and Holiday time off from work.
• Opportunities to attend offsite Nando's cultural immersion events and interact with fellow Nandocas from other locations.
• Referral Rewards
• Our commitment is to grow our leaders from within
• Participate in a 401(K)-retirement savings plan with up to a 4% match after your 1st year here
• Eligibility to enroll in one of our company-paid medical, dental and vision plans. Additional benefit coverages also available to purchase for you and your dependents.
• We will pay full cost of Basic Life, Short-Term Disability (STD) and Long-Term Disability (LTD). Additional Life and AD&D Insurance is also available for you and your dependents

QUALIFICATIONS 

• Minimum of 2-5 years Management experience in a similar environment
• Must be able to complete internal certification in all hourly positions and pass manager training within allotted time and have completed any additional training with regards to the Assistant General Managemer position
• Must be able to complete internal certification in Opening, Closing and Changeover Procedures
• Must be able to complete internal certification in People, Product and Place modules within a reasonable amount of time.
• Must pass a background and credit check

INTRIGUED? KEEP READING...

ASSISTANT GENERAL MANAGER

Assistant General Manager is the right hand to the Patrao(GM) and provides full support in running the restaurant, managing costs, and developing a team.  They exemplify the Nando's culture and have proven their ability to successfully oversee our People and Operations through daily excellence. Assistant General Manager will be trained and show proficiency in all three Pillars of Excellence:  People, Product, and Place. As with all members of the Nando's family, there is an expectation to wear multiple hats, seek out opportunities to make us and themselves better every day and in general, be a good team player!

Manage Self:

• Always living the Nandos Values
• Take responsibility for your development and actively work to improve the performance of your team through one on one meetings and constructive feedback.
• Perform under pressure when the shift is challenging by keeping calm, being positive and helping to keep the team fired up
• Be a confident leader who is willing and able to learn things quickly and stay up to date with changes in the business.

Managing Work Relationships

• Promotes and celebrate successes individually when Nandocas do well on shift.
• Creates a supportive and encouraging culture during and on shift.
• Supports and keeps Nandocas engaged by upholding standards and holding everyone equally accountable.
• Actively listens to the thoughts and concerns of Nandocas to improve the restaurant environment.
• Works collaboratively with Nandocas and management team to deliver excellent standards and Guest service.
• Seeks to build networks with suppliers that directly and positively impact the restaurant.
• Adapts coaching and feedback in different situations and with different people to get the best result.

As Manager on Duty you are accountable for completing all tasks relating to your shift.  This includes pre-shift, line check, cash management and facility management as well as the resolution of all people and Guest related matters:

Lead Your Team…

• Create a pipeline of future leaders by effectively hiring, training, coaching, and developing your people to take on additional responsibility.
• Responsible for conducting pre-shift meetings and making sure each Nandoca has the resources and support needed to do their job well.
• Ensure all aspects of the people pillar are implemented inclusive of coaching Restaurant Managers when they are responsible for the managing the people area of responsibility.
• Consistently communicate disciplinary actions as required to ensure accountability to Nando's standards and policies.
• Establishes goals and action plans with Restaurant Managers and Nandocas to help drive results.
• Communicate in a clear, effective, and professional way to Nandocas, Guests, and peers to navigate and resolve situations with Nandocas and guests.
• Engage with guests and Nandocas to develop relationships and create lasting connections.
• Monitoring adherence to SOPs and Guest service standards and conducting on-job-coaching as required.
• Partner with General Manager to conduct one-on-ones with the Hourly Nandocas, Trainers, and Shift Leaders.
• Oversee the performance and development of the Trainers and Shift Leads by giving real time feedback and coaching.

Manage Your Business…

• Display complete knowledge and ownership of Nando's food safety and operational standards to ensure and safe guest and Nandoca experience.
• Ensure all aspects of the product and place pillar areas of responsibility are implemented and managed to standard inclusive of coaching restaurant managers who are responsible for either area.
• Using the figure 8 to praise great execution and Guest service and to coach issues that might impact the Guest experience.
• Place all orders by utilizing the order guides by monitoring daily and weekly cleaning schedule.
• Receive all orders against the invoice, checking for temperatures, correct quantities and expire dates, and implementing FIFO. Conduct daily, weekly, and monthly inventory checks and respond to product recalls.
• During and at close of shift actively manage the floor and being present on the floor executing figure 8's.
• Monitor and maintain speed of service standards and gathering information from the team and Guests (food, labor, sales, and Guest satisfaction) to identify opportunities and consistently improve service.
• Conduct shift handover recording all issues, events, and important information in the Manager log.
• Partner with the General Manager to communicate financial related metrics and targets to Restaurant Managers and Nandocas and updating them on weekly performance.
• Collaborate with the General Manager, interpreting, forecasting, and managing the financial side of the restaurant and considering factual data such as month end reports (P&L) to make decisions.

What you'll bring to the table:

• Must have sound financial and business acumen relevant to running a restaurant.
• Must graduate from manager training within allotted time and have completed any additional training with regards to the Assistant Patrao position.
• Friendly and polite with a professional work ethic
• Flexibility to work different job functions, and shifts
• Must have effective written and verbal communication skills
• Ability to give direction and create a cohesive team environment
• Commitment to quality service, and food and beverage knowledge
• Must demonstrate understanding of safety, sanitation, and food handling procedures and can coach and teach their team
• Ability to work effectively with others in a team-oriented environment
• Must be able to work at any restaurant within the region to which you are applying.
• Must have or be able to get required food/ alcohol licensing and maintain it on an ongoing basis.

PERSONAL ATTRIBUTES & VALUES

Passion

• Energetic: outgoing, vibrant personality, goes the extra mile for their team
• Rooted: sees the work as more than just a job and is enthusiastic about success in their role
• Positive: constructive, optimistic and confident
• Dedicated: committed, loyal and steadfast
• Learning orientation: desire and drive to acquire knowledge and skills necessary to perform job more effectivel
• Courteous: respectful and considerate in manner and behavior towards others, treats others with compassion, care, and kindness
• Adaptable: work effectively within a variety of diverse situations, and with diverse individuals
• Team player: engaging, cooperative, contributing and supportive of team members
• Willing: eager, prepared, and quick to act or respond

Pride

• Meticulous: demonstrates a commitment to quality and excellence in the execution of work
• Self-motivated: initiative to undertake or continue a task or activity without prodding or supervision
• Conscientious: hardworking, diligent and reliable
• Humility: modest and unassuming, taking pride and not praise in activities and achievements, this does not take the form of arrogance.

Family

• Courteous: respectful and considerate in manner and behavior towards others, treats others with compassion, care, and kindness
• Adaptable: work effectively within a variety of diverse situations, and with diverse individuals
• Team player: engaging, cooperative, contributing and supportive of team members
• Willing: eager, prepared, and quick to act or respond
  

Courage

• Assertive: confidently communicate needs or wishes in a constructive manner
• Resilient: effectively handle stressful or pressurized situations
• Tenacious: persistent regardless of setbacks

Integrity

• Integrity: adherence to accepted principles of right and wrong, interesting in doing the right thing
• Credible: honest, trustworthy, accountable and dependable
• Genuine: keeping everyone's best in at heart

Nando's North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.