Assistant General Manager - Cumberland Estate

Cumberland Estate

Assistant General Manager

New Kent, Virginia

Job Summary

The Assistant General Manager / Hospitality Manager will be responsible for overseeing all aspects of estate hospitality and private events at an exclusive multi-residence property in New Kent County, Virginia. This role is the primary hospitality professional on the property and is responsible for interacting with guests, hosting, answering guest inquiries, household vendor management, chefs, and catering. The historic and well-appointed estate offers fine décor and art, expansive gardens, commodious accommodations, and various outdoor activities. In addition to hosting exclusive guests and private events the property is also open to the public for limited functions and activities. https://cumberlandestate.com/

The Assistant General Manager / Hospitality Manager will work closely with the property’s Owner and General Manager of both Cumberland Estate / Tidewater Big Bend Foundation. https://tidewaterandbigbend.org/

Essential Duties and Responsibilities

• Represent and market the property to new clients including groups and individuals. This person will own the sales and marketing process and ensure all prospective inquiries are handled in a timely, professional, and appealing manner.
• Develop relationships with key sources of business including influencers, publications, adjacent businesses, and related brands to drive occupancy.
• Plan and execute all aspects of private events including coordination of vendors, guest list management, staffing, menus, etc.
• Oversee the private and public hospitality functions including ensuring each guest residence is kept to the highest standard through management of a small number of housekeepers, ect.
• Engage and host various VIP guests of the property ensuring each guest or group is comfortable and all needs are met.
• Manage a small house staff and various vendors to ensure timeliness and quality of work.
• Maintain accurate checklists and reports for all processes and quality assurance.
• Serve as primary point of contact for all events or hospitality questions and issues. Quickly respond to all guest or management needs and feedback.

Job Requirements

• 10+ years’ experience in event planning or hospitality in a guest-facing capacity OR
• 10+ years’ experience managing an estate property or equivalent luxury hospitality venue
• 3-5 years of successful experience in a sales and/or marketing role is a plus.
• Responsible for all overnight stay business – arrange housekeeping & respond to guest inquiries.
• Impeccable attention to detail and follow-through. Well-versed in wine and fine dining, a plus.
• Ability to generate revenue through events and historical property tours.
• Solid understanding of luxury hospitality standards.
• A degree or coursework in hospitality, business management or marketing is preferred.
• Will work with both Cumberland Estate and Tidewater and Big Bend Foundation
• Demonstrated experience and responsibility in events management and customer service.