Assistant General Manager - Harpers

Harper’s is an homage to a well-traveled soul—a globally-inspired steakhouse that transports you with stunning design, unparalleled service and international influence.

Job Description

The Assistant General Manager (AGM) assists the General Manager in managing the operations to deliver a first-class entertainment experience for our guests at Harper's and meet financial goals. The AGM is responsible for the implementation, enforcement and consistent delivery of Harper's service standards including: bar and food service; promotions, events and specials; handling guest requests; employee performance; appearance standards; overall facility appearance and maintenance, and effective guest interactions.

ESSENTIAL DUTIES: Some of the essential duties include, but are not limited to:

• Assumes the duties of the General Manager in his or her absence.
• Manages Layer Cakes operations and team members to deliver a dependable, high level of service to all guests consistent with company operational standards, workplace policies and procedures – including shift scheduling, delegation of job tasks, monitoring and supervision of service.
• Promotes good public relations and handles guests concerns.
• Controls guest flow in regard to customer service and maximizing revenue.
• Controls usage of all food and beverage items and appropriate use of equipment, tools and service equipment.
• Observes and maintain daily condition of all physical facilities, furnishings and equipment in all areas and make recommendations for corrections and improvement as needed.
• Participates in human resources activities: hiring/separations, compensation, timely performance reviews and merit increases, training, disciplinary and/or counseling measures, monitoring incentive programs.
• Ensures that team members at all levels of responsibility are treated fairly and consistently to achieve high morale and minimum turnover: promotes teamwork and fosters harmonious working climate.
• Prepares and post effective team member work schedules to reflect operating forecasts and to ensure that team members are scheduled within the given budgetary parameters.
• Prepares payroll as required by company policies.
• Ensures that all team members utilize the POS system and controls cash and revenues as per company policies and procedures.
• Gathers and verifies financial data as needed for reporting purposes: auditing, ensure accurate in-restaurant accounting, P & L's, budgets, insurance, workmen's comp, liability and health benefits.
• Maintain cleanliness of restaurant in compliance with Health Department Regulations.
• Coordinates with service providers and vendors for efficient and effective functions as directed by GM.
• Ensures the safety and security of the facility and team members. .
• Maintains and organizes a clean restaurant during their shifts, both front and back of house by regular walk throughs and follows up on regular cleaning and maintenance.
• Understands all food and beverage items offered, including ingredients, methods of preparation and proper service; and safeguards quality and consistency of all menu items – food specifications, recipes, plate presentations, and quality.
• Regularly interacts with guests to ensure an exceptional experience and repeat visits.
• Ensures the delivery of superior service, maximizing guest satisfaction.
• Responds efficiently and accurately to guest concerns.
• Controls operational costs and identifies measures to cut waste in the areas of food, beverage, labor and supplies.
• Effectively conducts inventory of food, beverage, and supplies.
• Coaches and develops team members, providing feedback in a timely and frequent manner to improve performance and productivity..
• Maintains a healthy environment by following, enforcing health and safety standards and procedures and complying with legal regulations.
• Ensure the safety and security of the facility and employees and respond properly to any emergency.
• Effectively utilizes several different computer applications to communicate, generate information, and analyze data.

Working at Harpers

• Health insurance

Salary