Assistant General Manager - The NOW
Montclair, NJ 07042
About the Job
The NOW Massage Boutique is an oasis in Montclair, NJ to completely escape from everyday life to relax and recharge. The NOW is minimalist chic, with a blend of natural materials and raw elements that evoke scenes from remote and exotic hideaways.
The Assistant General Manager is responsible for the leadership and mentoring of the Experience Guide (Spa front desk receptionists), and Massage Therapists. Oversees seamless operations of the business unit while adhering to budget and financial goals. Works side by side with Experience Guides and General Manager in leading by exemplary example.
The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Benefits:
- Aesthetically-inspiring work environment
- Competitive Pay
- Monthly Bonuses
- Health Benefits
- Free Massages
- Employee Discount on Products
- Paid time off
- Paid training
- A positive and supportive team and company
- An environment where diversity is celebrated
- Professional development assistance
Job details:
- Help manage the daily operations of The NOW Massage Boutique
- Responsible for projecting a positive image within the boutique, maintaining an atmosphere of cooperative teamwork that emphasizes guest service and satisfaction
- Inform staff of job responsibilities, performance expectations, guest service standards, and corporate policies and guidelines
- Provide top-level guest service for all including internal guest service
- Lead by example in promoting services, enhancements, membership, and retail, as well as special events, promotions, and/or discounts available
- Establish and maintain open, collaborative relationships with employees and ensure employees do the same within the team
- Reviews secret shop reports, guest survey results, and other data to identify areas of improvement
- Consistently assess employee performance and provide constructive feedback to the champion's continued growth of team members
- Properly document and deliver appropriate corrective action as needed when employees are not performing to company standards and/or are in violation of company guidelines and policies
- Train staff in the use or sale of products, programming, or services
- Check boutique equipment to ensure proper functioning
- Coordinate schedules to maximize usage and efficiency
- Develop staff service or retail goals and guide staff in goal achievement
- Adhere to boutique budgets and financial goals
- Inventory products and order new supplies
- Monitor operations to ensure compliance with applicable health, safety, or hygiene standards
- Monitor and prepare payroll for Experience Guides and Massage Therapists in coordination with the accounting department
- Recruit, interview, and hire employees
- Respond to customer inquiries or complaints with urgency in a timely manner.
- Schedule staff or supervise scheduling
- Verify staff credentials, such as educational and certification requirements ensuring all remain current
Position requirements:
- Spa and wellness industry experience required
- Must be detail-oriented and have the ability to multi-task while managing a high-volume business
- Ability to be efficient and productive in a fast-paced environment with strong skills in day-to-day operations
- Must have the enthusiasm and possess excellent guest service skills for both internal and external guests
- Enjoy working with people and possess a friendly and outgoing personality
- Excellent communication, listening, and computer skills
- Must be a team leader and enjoy mentoring people
The NOW, a new concept massage boutique, was founded on the principle that self-care is a necessity not a luxury. Designed to serve as an oasis from today’s fast paced digital society, their goal is to offer high-quality, affordable massage services in an inspired setting. After launching in 2015, The NOW quickly became a wellness destination for globe-trotting influencers and locals alike. With boutiques currently open from coast to coast and several locations on the horizon,
We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by exotic destinations around the world. The NOW is looking forward to bringing their thoughtfully crafted menu with customizable enhancements, healing products and singular design aesthetic to cities all over the United States.