Assistant General Manager - MD - Call Your Mother Deli

At Call Your Mother we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in DC, MD, VA, weekly farmer’s markets throughout the DMV, and new shops in Denver, Colorado. We're looking for new team members with positive attitudes and an eagerness to learn who are as excited about good food & GOOD VIBES.

We’re hiring an Assistant General Manager at our Rockville location!

The Assistant General Manager supports the GM to oversee the entire shop and acts as the General Manager while the GM is away from the store, including kitchen operations, front of house service, the continued development and growth of your team, and the overall profitability of the shop. The AGM is always guest-, food-, and team-focused, while being a quick thinker, a problem-solver, a skilled communicator, and a motivator. As an AGM, you’ll be an enthusiastic leader for your team, lead by example, and hold yourself and all team members accountable for their performance and product output through our CYM Values (“VIBES”). 

A day in the life of CYM AGM:

• Overseeing daily operations of your shop while acting as the manager-on-duty -- from preparing the shop to open, executing service, to closing; all at the highest level
• Proactively solving any problems that arise at the shop and taking initiative to keep the shop running at its best, most efficient capacity always
• Manage and lead, shop and kitchen supervisors, and team members to ensure the best service is provided to our guests in alignment with CYM core values
• Work with supervisors and hourly team members to create a positive, efficient work environment for the whole team
• Supporting Call Your Mother’s high operational standards by continuing to hold yourself and your team members to the provided checklists, recipe specs, and other standardized tools
• Manage maintenance and upkeep of all equipment and the shop’s surroundings -- trash pick ups, linens, deep cleaning and/or storage organization
• Continued focus on all ServeSafe food safety standards and commitment to shop safety
• Collaborate with GM to oversee food and beverage management, including inventory, ordering, and budget with regard to food, beverage and labor goals
• Collaborate with GM on recruiting, hiring, training, and conducting performance evaluation of team members
• Work with GM to confirm that scheduling each shift and position is covered at its best ability.  If there is an issue (call-outs, emergency), the manager is on-call to solve it in the best interest of the shop
• Working in the shop 5 days a week (at least one of which is a Saturday or a Sunday)

As a CYM team member, you’ll make an impact by:

• Creating extraordinary moments for guests
• Contributing to our business with your ideas and feedback
• Supporting and lifting up our communities and neighborhoods
• Mentoring and developing your staff
• Being yourself and making genuine relationships with other team members and guests

You’ll be a great addition to the CYM team if you:

• Have at least 1 year of experience in a restaurant management role
• Have a foundational understanding of: P&L, cost of goods sold, labor/scheduling, training & team development, food quality standards
• Have ServeSafe Manager’s Food Safety Certification or willingness to obtain 
• Can coordinate multiple tasks such as food and labor cost while maintaining required standards of operation in daily shop activities
• Are hospitality-oriented and hold a passion for the guest experience
• Believe in a hands-on managing style and are willing to lead by example
• Take initiative; you’re proactive, and can think of the big picture
• Have high-energy, positive can-do attitude that thrives in fast-paced environment
• Treat others with kindness and respect
• Align with our core values of Vibrancy, Integrity, Energy, Belonging and Seizing the Moment
• Are a team player and always willing to help others
• Work calmly and effectively under pressure; seek to solve problems
• Communicate clearly and efficiently; Proven coaching and leadership skills for a diverse staff 
• Can work flexible shifts and schedules, inclusive of weekends and holidays. 

You’ll love working at CYM because:

• Competitive annual base salary: $55,000 and a 10% bonus opportunity (Paid Quarterly)
• We have a friendly, fun, and positive work environment, with a welcoming and supportive team, and opportunities to grow
• For full-time staff (30 hours): a benefits package that includes health, dental, and vision insurance, and 401k, paid vacation, and paid parental leave
• Other staff benefits include, free Call Your Mother staff meals, free fitness and wellness classes, English/Spanish classes, team building activities, and more

We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members.

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