Assistant General Manager - Matchbox (Sawgrass Mills) - Thompson Hospitality Corporation

Join the management team at Matchbox as the Assistant General Manager, where you will be a key driving force behind our restaurant's success. Leading daily operations, overseeing staff, and ensuring exceptional service, you will embody our passion for hospitality and our commitment to delivering an extraordinary dining experience. If you possess strong leadership qualities, excellent communication skills, and an unwavering dedication to unparalleled customer service, join Matchbox and become an integral part of our dynamic team that unites people through exceptional food and hospitality.

Competitive Benefits:

• Comprehensive Health/Dental/Vision coverage
• Generous Paid Time Off
• 401(k) with a 4% company match
• Short and Long-Term Disability coverage
• Tuition Reimbursement program
• Employee Referral Program
• Pet Insurance
• Discounts: Hotels, Travel, Tickets, Restaurants
• Employees and their relatives are eligible for a discounted meal plan at any of our HBCU client locations while they are attending school

• Manage daily restaurant operations, overseeing both kitchen and front-of-house activities to ensure a seamless and exceptional dining experience for our guests.
• Lead, mentor, and develop restaurant staff, fostering a cohesive and efficient team that delivers top-notch service.
• Ensure exceptional service standards are met, and consistently seek ways to exceed guest expectations, resulting in high levels of guest satisfaction.
• Manage budgets, control costs, and implement strategies to optimize profitability while maintaining quality and service standards.
• Maintain strict adherence to health, safety, and quality standards, ensuring the well-being of guests and staff.
• Generate reports on key performance indicators and provide regular updates to upper management.

• Previous experience in a supervisory or management role within the restaurant or hospitality industry is preferred.
• Strong leadership and communication skills, with the ability to motivate and mentor staff.
• Exceptional customer service skills and a genuine passion for creating positive guest experiences.
• Proficiency in restaurant operations, including inventory management and financial reporting.
• Knowledge of health and safety regulations and commitment to upholding them.
• Flexibility to work evenings, weekends, and holidays as needed.

Who We Are:

Thompson Hospitality is the nation’s largest minority-owned food and facilities management company. With a commitment to excellence and creating positive experiences, we provide hospitality, full dining and quick-service restaurants, campus dining, diversity consultation, facility operations, and maintenance management. Our core mission is to provide a positive experience to every relationship we are involved in: one guest, one client, one team member at a time. As a fast-growing company, we have a growth plan to more than double in size over the next three years. Our focus on purpose, people, and performance drives us to give back to our communities, celebrate diversity, do the right thing, treat people with respect, and serve the highest quality food with world-class service.

• Purpose 

• Give back to our communities 
• Celebrate diversity 

• People 

• Do the right thing 
• Treat people the way you want to be treated 
• Always do your best 
• Be accountable for our actions 

• Performance 

• Serve the highest quality food 
• Provide world-class service 
• Maintain flexibility to better serve our clients 

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.