Assistant General Manager - Parlour

Craft Culture Concepts is seeking an Assistant General Manager for our restaurant, Parlour Pizza + Pints. The primary role of the Assistant General Manager is to support daily operations under the direction of the General Manager. Responsibilities include, but are not limited to, scheduling, training and hiring, cash handling, customer service, and maintaining positive team morale. Additionally, they need to maintain impeccable personal hygiene, as well as a high standard of work ethic in the workplace, while being able to fulfill all Duties and Responsibilities.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to communicate clearly or listen. The employee is occasionally required to stand, walk, sit, use hands, handle, or feel, reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.

Working Conditions:

While performing the essential functions of this job, the employee is usually indoors, in a controlled environment, and experiences a moderate noise level in the work environment. Shifts are typically day/evenings and weekends.

Qualifications:

• A College degree is preferred, a Bachelor's or an Associates's of Science degree in Hotel/Restaurant Management is desirable OR 2-3 years in a related position with experience and/or training; or equivalent combination of education and experience.
• Must be a team player and demonstrate organizational skills. 
• Be able to work in a standing position for long periods of time 
• Ability to work in a fast-paced and diverse environment with a focus on food quality and customer satisfaction.

Responsibilities & Duties:

• Oversee and manage the day-to-day operations of the restaurant and be able to make proper decisions on matters of importance. 
• Assist the General Manager with hiring, training, coaching, recruiting, discipline, and performance reviews. Must communicate requested pay increases, vacation time for personnel for approval. 
• Ensure that high standards of sanitation, cleanliness, and safety are maintained throughout all areas at all times. 
• Responsible for ensuring that staff financials and personnel labor are controlled based on scheduling and business levels. Enforcement of staff being on time, and in accordance with company policies and procedures. 
• Enforce and/or develop standards and service levels to increase sales and minimize costs, including beverage, supply, utility, and labor costs. 
• Responsible for maintaining the inventory of plate ware, glassware, and small wares, and communicating ordering necessities to the General Manager. 
• Collaborates with other management personnel to plan marketing, advertising, and special restaurant functions. 
• Responsible for all aspects of the dining room. This includes but is not limited to: managing and scheduling dining room staff, ordering FOH supplies, overseeing the dining room and the bar operations 
• Ensures uniform quality and presentation of the restaurant. 
• Maintains ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; monitoring food presentation and service.
• Makes regular inspections of all service-related stations to ensure proper quality and safety. 
• Maintains a positive guest experience with effective communication of all guest recovery situations used as an opportunity to learn and develop training procedures; while documenting such occurrences in a nightly log. 
• Investigates and resolves complaints concerning food quality and/or service. 
• Exercises portion control for all items served.
• Ensures proper equipment/facility maintenance. 
• Enforces and maintains set forth systems within Craft Culture Concepts ● Enforces policies and procedures that enhance and measure the quality of food and service. 
• Performs other related duties as directed by the General Manager. 
• Responsible for adhering to company Appearance Standards. 
• Consistent productivity, following health codes, provides a safe working environment for all staff while maintaining impeccable personal hygiene as well as a high standard of work ethic in the workplace.

Welcome to Kentuckiana's best destination for craft pizza, live music, craft cocktails and beer! We're all about bringing people together in a laid-back atmosphere. We serve delicious artisan-style pizzas, grinders, salads and smoked wings along with an extensive beer, wine, and cocktail list, all in a fun + family-friendly atmosphere. Visit one of our four locations in Louisville and Southern Indiana today!

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