Assistant General Manager - Chick-fil-A
Los Angeles, CA 90029
About the Job
Job Summary:
An Assistant General Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. They identify gaps, create plans, examine results, and make adjustments to better their restaurant. They focus on coaching/developing team members and managers. An Assistant General Manager has the capability and decision-making skills to consider larger complexities of the business. They can properly manage a shift and ensure profitability and efficiency in the daily operations of the business. They are viewed as a leader among their peers and those in their span of care. They lead by example and set the tone that others will follow.
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Employer sponsored Medical insurance
- Dental and Vision insurance options
- Life insurance
- Employee Assistance Program (EAP)
- Scholarship opportunities
- Free college (online) through Point University
- Competitive pay
- Meal credit
Competencies:
- Exemplifies CDC’s Core Values (Heart for Service, Go Hard or Go Home, Have Each Other’s Backs, and Pursue Excellence)
- Able to delegate and lead others effectively
- Proficient in reading P&L reports and analyzing restaurant metrics
Responsibilities:
Leadership
- Engage in immediate problem resolution and short-term plans to correct critical issues
- Track and rally team around KPIs and business goals
- Promote unity among all Team Members and leadership through the effective and timely communication of vision and values
- Drive continuous improvement
- Communicate with Executive Leadership Team
- Plan and lead meetings, coachings, and reviews
Talent
- Maintain healthy relationships with all levels of leadership
- Coach & develop entire team including Managers
- Deliver disciplinary actions and complete immediate documentation
- Be proactive and organized, communicate effectively, hold everyone equally accountable, and have zero tolerance for drama
Customer Experience
- Ensure customer satisfaction at all times
- Lead and oversee the coordination of all aspects of restaurant operations
- Trust but verify Managers are completing all systems and checklists provided to them
Sales & Brand Growth
- Create sales and growth opportunities
- Ensure we are operating at full capacity during each hour of business
Financial Stewardship
- Verify schedule for the week
- Manage restaurant inventory
- Conduct End of Month counts as needed
- Audit time punches for break violations and hold Managers accountable for mismanagement
- Ownership of restaurant equipment, including repairs and maintenance
Requirements:
- High Integrity
- Relationship builder, coaches others to perform
- Results oriented, systems thinker, quick study
- Servant leader, team oriented, with a passion for people and world class service
- Well organized manager with excellent verbal, written, and electronic communications skills
- Consistent, reliable and present
- Drive continuous improvement
- Create sales goals and growth opportunities
- Bachelor’s Degree preferred
- QSR experience preferred
- 2+ Years of leadership experience required
- ServSafe Manager level certified
- Valid CA Driver’s License with a good driving record
- Fluent in English required
- Fluent in Spanish preferred
- Non-disclosure agreement required
Availability Requirements:
- Work a minimum of 40 hours per week
- Must have open availability
Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.