Assistant General Manager - DELUCA'S

Is secondarily responsible for all aspects associated with the overall operations of the

restaurant. The AGM:

• Maintains standards of service set forth by the General Manager & Ownership
• Monitors and make recommendations to the General Manager concerning all subordinate staff
• Oversees all frontline staff to ensures they are each performing at their optimum level
• Perceives employee morale and takes strides to ensure a positive working environment is maintained
• Strives for open communication flow amongst all managerial & supervisorial staff
• Encourages staff and remains consistent in demeanor concerning the approach of dealing with one staffer to the next
• Maintains positivity in high stress situations and leads by example
• Works to ensure there is a consolidated effort with other managers/supervisors in relation to the approach in which we deal with staff
• Cofacilitates any interview for potential new hires with management
• Oversees the training of new departmental hires and new hire paperwork
• Responsible for gaging new hire progress and making recommendations when training has been completed
• Monitors departmental employee performance in a given shift and on a long-term basis
• Is the advocate of the guest in relation to any perceived issues with product
• Has the ability to overrule any other subordinate manager if quality of product to be served isn’t perceived as consistent with our standards
• Constantly and consistently looks for ways to better the quality of product served
• Communicates all issues or perceived issues to the General Manager
• Performs a walkthrough before each shift to ensure the building and each department are ready for service
• Facilitates pre-shift meeting
• Final walkthrough of building to ensure that minute details are all preformed such as screens open, fire pit lit, tables balanced, Etc.
• Ensures that all departments are operating at their optimal levels and takes appropriate actions if one or more are notMakes strides to diagnose potential issues before they become problems
• Monitors staff morale on a given shift and takes appropriate action if issues may arise
• Performs any role necessary to ensure we maintain our standards of service on a given shift whether it be busser, server, host, expo bartender, Etc.
• Oversees staffing levels on a given shift and cuts staff accordingly based upon business. If General Manager is present, assists with staffing levels and makes recommendations on when to cut staff
• Touches all tables in their designated section to ensure guest satisfaction and repeat business
• Performs end of the night closing procedures including reporting and cash handling
• Attends all departmental and managerial meetings
• Is responsible for taking notes in the management meeting and emailing to ownership
• Presents new ideas and co-facilitates with the General Manager in meetings
• Formulates new ideas and that could potentially better our operations
• Responsible for the completion of all new hire paperwork
• Enters staff into Fresh Tech and Aloha
• Reports new hire dates and term dates (health insurance, payroll, accounting)
• Presents and explaining new hire paperwork, sending paperwork with appropriate documentation to payroll
• Coordinates with the General Manager on training schedules
• Issues testing materials and ensures completion
• Responsible for auditing and submitting payroll on a weekly basis
• Imports labor into POS and payroll systems
• Reprints Receipts and performs refunds as needed
• Assists with the importation of recipes into 365
• Makes buttons to ensure all product is accounted for in the POS system
• Performs miscellaneous employee paperwork: welfare, child support, wage verification
• Other job duties as assigned by the General Manager and Ownership

When Anthony Valinoti visited Hot Springs from Brooklyn, he knew he needed to live there and make Arkansas brick oven pizza using hand-made dough and fresh local ingredients. After starting on Park Avenue with six tables, Deluca’s recently moved to a larger downtown Hot Springs space, and has now partnered with the Keets of Petit & Keet and Cypress Social, James Beard Award Winning Chef, John Currence, and Mike Waldo of Waldo's Chicken and Beer, to open a second location at the newly revitalized Breckenridge Village in Little Rock. Deluca's is known for its award winning pizza, eclectic atmosphere, exceptional bar program, and awesome service!

Salary

$50000 - $55000 per year

Benefits

Bonus pay, Paid time off, Health insurance

Job Type

Full time

Schedule

Weekend availability