Assistant General Manager - The Spa at Litchfield Hills

If you have a passion for the wellness space, love working with people, and have a background in hospitality - we'd love to connect with you!

The Spa at Litchfield Hills is seeking an Assistant General Manager to join our luxury destination wellness facility. This position will be responsible for the management of the day to day operations and overseeing a team of 35+ multi-lingual employees. Essential responsibilities include, but are not limited to:

Supervise Spa Operations

-Maintenance of the facility, ensure high standards of cleanliness are upheld

-Inventory management of professional use products and equipment

-Maintenance of staff members schedules

-Ensure customer satisfaction, expedite problem resolution

Support Spa Team

-Serve as primary liaison between guests, all departments, and management team

-Conduct regular staff & department head meetings, maintain positive morale

-Address staff feedback, concerns, ideas, etc.

-Keep the team updated on promotions, events, new hires, brochure changes, new retail, policies, etc.

Promote Company Growth

-Recruit, interview and onboard new hires

-Encourage sales growth, set goals, keep staff up-to-date on their sales

-Optimize guest experience and staff schedules

-Recommend and initiate the development of new company policy and procedure for efficiency

Position Requirements:

-Minimum 3 years of management experience of a large staff

-Ability to inspire and motivate others

-Ability to find solutions to problems that arise

-Foster a warm, positive environment

-Spanish speaking, a plus!