Assistant General Manager - Wingstop
Lakeland, FL 33813
About the Job
We are seeking a highly skilled and motivated Assistant General Manager to join our team at Wingstop. As the Assistant General Manager, you will play a crucial role in supporting the General Manager in driving profitability, ensuring exceptional guest experiences, and managing a dedicated team. Your proficiency in Restaurant Profit & Loss Management and commitment to upholding operational excellence will contribute to the success of our restaurant.
Summary of Responsibilities:
Profitability:
● Assist in driving production of management and staff toward financial goals.
● Focus on income-producing activities and minimizing losses.
● Proactively contribute to sales growth through guest experience, staff development, and operations management.
● Track labor and food costs metrics on a daily basis.
● Manage cash expenditures, including payouts, repair costs, and inventory purchases.
● Attend mandatory weekly in-person and accountability Zoom meetings.
Operations:
● Enforce compliance with government regulations, employment laws, and Wingstop Restaurant Industries (WRI) policies.
● Optimize labor scheduling for managers and team members.
● Ensure complete and timely scheduling posted by Tuesday's close of business.
● Uphold Food and Health Safety protocols at all times.
● Ensure adherence to operational and brand standards, including proper shift changes, opening, and closing procedures.
● Ensure the store hours of operation are strictly followed.
● Maintain cleanliness and adhere to the cleaning schedule in alignment with QSC guidelines.
● Oversee timely completion of store repairs.
Quality Control:
● Ensure consistent quality product and product presentation meet WRI standards.
● Monitor product freshness and adherence to preparation guidelines.
● Achieve 95% or better accuracy in Quality Standards Inspections.
● Maintain the restaurant's cleanliness and well-maintained premises.
● Manage food orders and ensure all Food Quality Complaint forms are submitted to WRI.
Guest Experience:
● Motivate and lead team members to exceed guest expectations.
● Manage the guest experience through operations and promptly address guest issues and complaints.
● Work towards obtaining favorable guest experiences through effective problem-solving.
● Respond to all guest complaints within a 24-hour period.
● Foster a culture of guest interaction, engage in customer surveys with each visit.
● Contribute to the initiation and execution of local marketing initiatives.
Team Leadership:
● Assist in the recruitment and selection process to build an efficient and professional team.
● Guide new team members through the onboarding and training process.
● Ensure the team is up-to-date on all training procedures, including TWMgmt, HR, and Wing You.
● Provide coaching and feedback to Team Members to enhance capabilities and restaurant performance.
● Manage individual and team recognition to inspire and motivate the team.
● Conduct team meetings and evaluate Employee Performance.
Recognition & Retention Program:
● Drive a culture of appreciation, team support, and encouragement.
● Assist in identifying and recognizing Employee of the Quarter, incorporating into Quarterly Meetings.
Qualifications and Skills:
● Must be at least eighteen (18) years of age.
● High School Diploma or GED required.
● Previous experience in restaurant management preferred.
● Proficient in Restaurant Profit & Loss Management.
● Strong leadership and organizational skills.
● Commitment to exceptional guest service.
● Flexibility to work evenings, weekends, and holidays.
If you are a driven and results-oriented professional with a passion for delivering exceptional guest experiences and leading a high-performing team, we invite you to apply for this Assistant General Manager position. Join us and contribute to the success of our Wingstop restaurant.
To apply, please submit your resume along with a cover letter outlining your relevant experience and why you are the ideal candidate for the Assistant General Manager role at Wingstop.
We're not in the wing business. We're in the flavor business. It's been our mission to serve the world flavor since we first opened shop in '94, and we're just getting started.
1997 saw the opening of our first franchised Wingstop location, and by 2002 we had served the world one billion wings. It's a flavor that defines us and has made Wingstop one of the fastest-growing brands in the restaurant industry.
Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop - because it's more than a meal, it's a flavor experience.