Assistant General Manager - Chartwell Hospitality

Job Title: Hotel Operations Manager

Job Summary: Responsible for the overall operation of the hotel, actively supporting all departments including Front Desk, Housekeeping, Maintenance, and F&B.

Responsibilities:

• Oversee daily hotel operations to ensure high standards of comfort and service.
• Collaborate with department heads to optimize performance and guest satisfaction.
• Implement and monitor policies and procedures for operational efficiency.
• Manage budgets, forecasts, and financial reports.
• Address guest concerns and feedback promptly.

Qualifications:

• Bachelor's degree in Hospitality Management or related field.
• 5+ years of hotel management experience.
• Strong leadership and communication skills.
• Proficient in hotel management software.