Assistant General Manager - Bighornlaw

Job Title: Front Desk Manager

Location: Holiday Inn Express Kansas City Downtown, Kansas City, MO

Responsibilities:

• Oversee front desk operations and ensure exceptional guest experiences.
• Manage check-in/check-out processes efficiently.
• Train and supervise front desk staff.
• Address guest inquiries and resolve issues promptly.
• Maintain accurate records and manage reservations.

Qualifications:

• 1 year of prior experience in hotel front desk management.
• Strong communication and customer service skills.
• Ability to lead and motivate a team.
• Proficient in hotel management software.