Assistant General Manager - Internal Applicants - Southshore Lagoon

MetroLagoons is growing fast, and we are looking for motivated individuals to grow with us! If you are an energetic and enthusiastic professional. Come join the team at the best lagoons in the United States!

Job Summary– Assistant General Manager The Assistant General Manager, under direction of the General Manager is responsible for directing all facility operations to include: developing and directing strategic planning efforts; maximizing sales while monitoring and controlling expenses to meet planned operating profits; creating and executing strategic business plans, promotions, and productivity targets; assisting with the development of annual budgets and marketing programs, recruitment efforts and training all employees in accordance with established costs, procedures, and staffing needs; and providing strong leadership and opportunities for overall facility growth and individual skill enhancement.

Responsibilities Includes:

• Assists in creating SOP’s, including written policies and procedures for all facility services, administration, and maintenance.
• Coordinate with General Manager on a monthly and yearly basis regarding management reports, outlining key facility statistics and a summary of daily operations.
• Initiates constant communication and collaboration with various ancillary departments within the venue to ensure smooth and efficient operation.
• Responsible for cash handling policies and procedures.
• Ensures accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.
• Ensures the staff is fully knowledgeable of the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
• Ensures appropriate facility supervisory coverage through use of a Manager on Duty (MOD) system. Ensures fiscal responsibility through efficient scheduling of facility staying within budgetary guidelines.
• Assesses all employees’ progress continually; coaches’ employees with positive reinforcement, and disciplines, when necessary, fairly and consistently; participates in annual performance evaluations.
• Supervises and follows up on guest requests and comments.
• Directs and oversees all facility operations to ensure achievement of sales and retention goals, business objectives and facility profitability.
• Maintains cooperation and teamwork throughout the facility, placing a high emphasis on owner service and satisfaction.
• Identifies, evaluates, and resolves problems in a timely manner, utilizing innovative ideas and sound judgment.
• Ensures compliance with all licensing and health requirements.

Qualifications:

• HS Diploma or equivalent (required) AA, BA Degree (Business Management) preferred.
• Minimum of 3-5 years Operational Management experience in a large facility
• Aquatics Management experience preferred. Lifeguard certification
• Must be available to work mornings, evenings, weekends and holidays. (Shifts will vary)
• Excellent customer service skills
• Efficient, well organized, strong work ethic and able to handle a variety of duties simultaneously.
• Professional manner, discretion, and appearance
• Strong verbal and written communication skills
• Proficient in appropriate computer skills and office equipment

BENEFITS: Paid time off, Paid Health Insurance for Full Time employees, Dental and Vision Insurance, Life insurance and 401(k)