Assistant General Manager - Greathorse

GreatHorse History

We love the game of golf, but since we don't love the attitude encountered at most clubs, we decided to build GreatHorse around the idea of like-minded members enjoying a lifestyle club without the stuffiness of traditional clubs. GreatHorse is a private club in Hampden, Massachusetts, where everyone will feel completely at home in our opulent mountain retreat. Our members enjoy world-class golf and unparalleled clubhouse amenities such as the outdoor pool, private spa, fitness center, golf simulators, tennis courts, and the restaurant and bar. It's different at GreatHorse.

The Story Behind the Name

As one of the most sought-after breeders in the nation, the Antonacci family has been synonymous with racing greatness and integrity for over 50 years. Their involvement as owners and breeders in five Hambletonian Champions with some of the greatest racehorses the sport has ever seen makes them well-known on harness racing's biggest stages. To reflect this proud history, they selected GreatHorse, English for "Gran Cavallo," the title of Leonardo Da Vinci's magnificent horse statue.

Assistant General Manager

Position Summary:

The Assistant General Manager (AGM) works closely with the General Manager and is responsible for the general day-to-day operations of staff functions relating to dining services, reception, lock room lodging, housekeeping, and season staff according to the policies established by the Owners and General Manager. This includes assisting the General Manager with the preparation of the annual operation and capital budgets in the respective areas of responsibility and then managing and controlling operations to attain the residing results. The AGM coordinates management functions in the clubhouse and works with the General Manager to develop policies, programs, events, etc. The AGM consults with the General Manager on all matters of significance or potential significance to the Club. It is responsible for the operation of all aspects of the Club in the absence of the General Manager. As AGM, they are responsible for the promotion of the Club and dissemination of hospitality, friendliness, and goodwill among all members and guests. The goal is always to exceed members' and guests' expectations. The AGM will promote a culture of hospitality and seek to mentor internal staff for future growth. The AGM will be required to be highly visible and consistently interact with members, guests, and staff.

Your Role:

• Provide quality leadership and oversee day-to-day operations.
• Server as a managerial and administrative link between all departments, works to ensure that the team's efforts are coordinated and effective.
• In the absence of the General Manager, delegate appropriate authority to department heads and remain responsible for all operations of the Club.
• Actively seek interaction with members and guests to ensure maximum satisfaction.
• Build relationships with members to ensure expectations are met and drive member engagements.
• Communicate any issues and their resolution to the General Manager appropriately and promptly.
• Coordinate with the General Manager on matters of performance appraisal, discipline, and other significant personnel actions.
• Provide for the hiring, ongoing training, and development, as well as the leadership of all year-round and seasonal employees in the respective departments.
• Develop and maintain a deeply committed service culture focused on hospitality, recognition, and member preferences.
• Ensure that a positive healthy work environment exists throughout the Club one that is free of safety risks and all forms of employee harassment.
• In a cooperative relationship with the Catering department/The Starting Gate, assist with the execution of prate events as needed and handle the booking and planning of any Club/member events taking place at the main clubhouse.
• In conjunction with the General Manager, assist with the preparation of the annual operating budget.
• Effective internal controls or the inventories of all beverages, clubhouse-related supplies, and all China, silverware, and glassware
• Maintain and improve existing systems in place.
• Oversee department payrolls, and budgets, and manage labor costs.
• Complete daily downloads with the General Manager and other areas of the Club.
• Develop and maintain an effective communication system to ensure changes in policies, rules, event details, and other pertinent club information are disseminated to employees cross-departmentally and promptly.
• Manage and update the POS system as needed.
• Consult with the general on policy and changes in the operations of each department
• Provide on-site support for clubhouse-related capital projects.
• Play an active role in community relations, representing GreatHorse professionally and positively within Hampden County.
• Consistently provide floor coverage on high-volume services (i.e. Friday and Saturday nights and holidays).
• Mentor and develop current and potential leaders.
• Promote an internal growth culture.
• Assist in coordinating Club events, tournaments, and special functions.
• Develop and foster partnership with ownership.
• Maintaining reasonable, regular, punctual attendance consistent with Company policies, the Americans with Disabilities Act (ADA), the Family Medical Leave Act (FMLA), and other federal, state, and local standards.
• Adapting to changing duties, as required, based on business needs.

Your Skills:

• Knowledgeable and passionate about food, wine, service, and the member's guest experience overall.
• A strong personal work ethic; not reluctant to put in the necessary hours while pitching in.
• Innovative, creative, and open-minded to try new things or implement new or different solutions.
• A sharp eye for detail in the overall management of the operation, especially in food and beverage, lodging, and housekeeping areas.
• Strong interpersonal, communication, and time management skills
• Ability to concentrate for extended periods.
• Detail-oriented and patient.
• Multi-tasking abilities
• Good oral communication and customer service skills
• Ability to remain calm and professional in a fast-paced work environment.

Requirements:

• A minimum of five years of hospitality management, experience with a seasonal high-end country club is preferred
• An engaging, energetic, and friendly personal style and level of congeniality that allows them to be well-received and accessible to a range of managers, their guests, and the staff.
• Well-organized with a strong ability to set priorities and delegate effectively with appropriate follow-through and oversight.
• Experience in developing and implementing processes and procedures to effect structure, consistency, and efficiency with operations.
• Skilled in club or hospitality-related software, POS Systems, and general IT issues, as well as proficient with Microsoft Word, Excel, and PowerPoint applications.
• Must be able to stand and walk for extended periods.
• Have a good attitude and participate as a member of the team.

Physical Demands:

Listed below are key points regarding the job's environmental demands and work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity most of the workday.
• Required to exert physical effort to handle objects over 30 pounds.
• Required to walk or stand for extended periods.

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GreatHorse, LLC EEO Statement: The Company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age, medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.