Assistant General Manager - Grindstone on the Monon - Clancy's Hospitality

Grindstone on the Monon is looking for an Assistant General Manager to join their growing team!

Grindstone on the Monon blends contemporary and rustic elements by highlighting the rich flavors and traditions of American cuisine. Our menu highlights include seafood, locally sourced meats, and vegetables, fresh pasta, and smoked meats. We connect you to Westfield. Either by the farms we showcase or the beers and wines we proudly source. Westfield has all the elements that bring together a beautiful experience of food, cocktails, and hospitality.

Who you are: The Assistant General Manager, in collaboration with the leadership teams, will set communicate standards and practices for the restaurant to ensure a high performing and fulfilled team. They work closely with the management teams to drive service each day and inspire team members to work together and hold one another accountable to the standards set. They educate and support the service team to create the best dining experience for all guests and the best work environment and experience for all employees.

What you’ll do: 

Cultivate a thriving culture of authentic Hospitality for all stakeholders that support our business objectives and growth  

·       Organize the creation of realistic budgets that drive the businesses to financial success while maintaining the excellence of the brand.   

·       Work with Exec. Chef/GM to determine best allocation of capital. 

·       Work with Controller, Exec. Chef/GM and management teams to create periodic financial forecasts and prepare period forecasting meetings 

·       Ensure maximization of covers and implementation of best practices in reservations process. 

·       Guide front of house manager in monitoring payroll on a weekly basis and to monitor staff schedules. 

·       Review all purchases with the appropriate members of the management team. 

·       Supervise team to maintain the excellence of the physical space by working with the managers to address repair and maintenance issues in a timely and cost-effective manner. 

Ensures that all operations at the restaurant exude operational excellence  

• Establish annual goals for Intersect operationally, financially and culturally. 
• Work with the GM to perform annual performance reviews for each manager and employee to monitor performance and to set goals for each year. 
• Hold management team accountable to achieving goals and strategic plans. 
• Meet or exceed budgeted numbers while continually burnishing the culture and brand. 
• Work with PR/Marketing department to enact PR/Marketing Strategic Plans to ensure that the Restaurant has a clear and articulated point of view. 
• Ensure excellence of all printed and web-based materials. 
• Ensure that all team members understand and can articulate the key elements of the brand. 
• Work with the GM/Private Events Manager to coordinate and grow the private events business. 
• Maintain or improve external recognition 
• Meet or exceed DOH regulations for sanitation by ensuring an “A” letter grade on all sanitary inspections. 
• Ensure excellence of every food and beverage item offered. 
• Be attentive and adjust every aspect of the guest experience as needed to ensure an unparalleled experience of hospitality and excellence.  
• Ensure a clean, beautifully maintained décor that fits the brand. 
• Continuously seek opportunities to connect with our community internal and external to the Restaurant. 

Serves as a voice of Clancy’s Inc. and the restaurant to the community, neighborhood associations, vendors and others – always sharing a passion for Enlightened Hospitality both internally and externally  

·       Grow “Gen Next” leaders for Clancy’s Hospitality.  

·       In conjunction with designated annual review periods, analyze and approve all pay increases. 

·       Attract talent through networking relationships and current staff. 

·       Interview candidates that are curiously intelligent with a passion for our industry. 

·       Educate hiring managers on best practices for interviewing and hiring. 

·       Lead managers to ensure the excellence of front of house-training programs. 

·       Lead managers to coordinate and ensure the excellence of daily and monthly training. 

·       With management team, drive balanced house schedule that drives efficiencies and guest raves while celebrating succession and growth.  

Leads the larger leadership team with a clear message, sound judgement, patient persistence and generous feedback.  

·       Ensure every employee has the capacity to be one of the top three performers on their team in both Hospitality and Excellence. 

·       Build the culture of enlightened hospitality by ensuring excellent hiring practices, training, and work environment. 

·       Assure that Guest Experience initiatives are fostered in reservations and service process. 

·       Be attentive and adjust every aspect of the guest experience as needed to ensure excellence. 

·       Direct entire management team in strengthening relationships with regular guests. 

·       Serve as an outward facing ambassador of the Restaurant to the community. 

·       Actively encourage new, local, community service initiative ideas at the restaurant level and engage staff participation. 

·       Direct management team to continuously generate raves from guests. 

·       Act as the business lead in the absence of the GM to ensure great hospitality

Relevant Knowledge, Skills, & Ability:  

·       Excellent communication skills (verbal/oral/listening)

·       Excellent understanding of Clancy’s Hospitality culture/philosophy 

·       Excellent dining room and facilities operations knowledge  

·       Excellent food and beverage knowledge, specifically in beer, wine and spirits 

·       Multi-tasking 

·       Problem solving & delegation 

·       Initiative & follow through 

·       Attention to detail 

·       Understanding of Microsoft Office Suite (Excel, Word, Outlook, Power Point)  

·       Understanding of restaurant POS system

What we need from you:

• 2+ years dining room experience in hospitality & casual dining, management experience preferred 
• Excellent food and beverage knowledge 
• Strong passion for and skill in education 
• Excellent verbal & written communication 
• Understanding of Microsoft Office applications (Excel, Word, Outlook etc.)
• Preferred Bachelor’s Degree or Certification in Hospitality-related field or equivalent expertise gained from time on the job 
• English fluency and Spanish preferred 

What you’ll get from us:

• Competitive salary with bonus potential
• Comprehensive Medical, Dental, and Vision insurance
• Paid Time Off to support you with an active life outside of work
• Life Insurance
• Dining discount throughout the Clancy’s Hospitality family of restaurants
• 401(k) to help you invest in your future

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please e-mail careers@clancyshospitality.com for assistance.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Clancy’s Hospitality will make reasonable accommodations under applicable law for qualified individuals to enable them to perform the essential functions of the job, unless doing so would create an undue hardship for the Company.