Assistant General Manager - Manna Boo - Caribou Coffee

Caribou offers a competitive wage plus tips, a comprehensive benefit package for employees including

health, dental, disability, paid-time off, 401K, a scholarship program and mental health services. We are

closed Easter, Thanksgiving and Christmas

Position Overview: The Assistant General Manager (AGM) is a GROWTH role intended to develop future

leaders to think strategically about the store and globally about the future of the district and Caribou as a

whole. This role requires individuals to step into leadership and possess an insatiable hunger for

development and growth. This role works in partnership with the General Manager in all facets to run the

store and make an impact on the team and community.

TEAM

* Models, upholds and implements Caribou policies, practices, and standards

* Owns the entire recruiting process (job posts, sourcing, interviewing, hiring and onboarding)

* Demonstrates clear and effective communication to team about expectations and "the why behind

the what"

* Ensures overall safety of Team Members and Guests

* Coaches, trains, and develops the team to generate their best DOING and BEING during every shift

and with every interaction and to foster a culture of growth and career progression

GUEST

* Exemplifies/embodies incredible guest experience at all times

* Represents Caribou in handling guest complaints and/or issues; demonstrating a sincere approach

and desire to find an effective solution

* Is a brand ambassador in the community including involvement, leadership and "being Caribou"

QUALITY/SALES/PROFIT

* Consistently acts as the business owner - taking full ownership of the success of the store and team

* Owns the importance and execution of food safety and sanitization, the health and safety of the

store, and uses the company supported tools available to accomplish success metrics

Qualifications:

Required:

* A minimum of 2-3 years of restaurant, retail, or guest service management experience

* Experience with sales building, P&L statements, recruiting, and training

* Must be 18 years of age or older

* Has a valid driver’s license and reliable transportation

Preferred:

* ServSafe Certified preferred or certification within 90-days of employment

* High school diploma or GED equivalent