Assistant General Manager - Whim Hospitality

Company Overview

Whim Hospitality, established in 2012, is an industry leader within the Austin event scene and has ranked among the city’s fastest growing companies’ year-after-year since its conception. Whim’s trusted reputation has consistently positioned them as the preferred choice for significant public, corporate, and social gatherings, such as the Austin City Limits music festival, SXSW, and University of Texas football, as well as Fortune 500 companies, weddings, and other social events.

Job Summary

The Assistant General Manager is responsible for effective supervision of the day-to-day activities of the operations team. Reporting to the General Manager, ensuring that routing, deliveries, installations, pickups, receiving, distribution, and all other warehouse functions are performed in an efficient and safe manner, while fostering a fair employment environment that encourages positive employee relations and supports retention. This role requires a dynamic organized individual with strong leadership skills, a hands-on approach, a keen eye for detail, and a passion for delivering outstanding customer experiences.

Responsibilities and Duties

• Team Leadership and Coordination:

• Lead and manage a team of operations staff, providing guidance, training and support.
• Lead and manage event set-up and take-down crews at a variety of venues.
• Establish and maintain daily communication channels with department managers and supervisors, addressing challenges and action items. Ensure all stakeholders are informed about project status and changes.
• Coordinate staffing schedules, ensuring adequate coverage for event setup & take-down, equipment maintenance, and inventory maintenance.
• Oversee and coordinate project timelines, ensuring milestones are met within budget and deadlines.
• Collaborate with cross-functional teams to define project scope, objectives, and deliverables.
• Assist the GM in staff training and development.
• Serve as the go-to resource for all department managers.
• Foster a collaborative and positive work environment, promoting teamwork and efficiency.

Logistics and Distribution

• Oversee the logistics of equipment transportation, ensuring timely delivery and pick-up for events and event equipment.
• Ensure that equipment and inventory are handled safely and securely.
• Coordinate with the sales team, customers, vendors, and internal teams to optimize delivery routes and schedules.
• Resolve any logistical issues or delays that may arise during transportation, equipment, event setup/take-down.

Quality Assurance and Compliance

• Develop and implement operational strategies to ensure efficient project execution.
• Maintain high standards of quality control for all equipment and services provided.
• Ensure compliance with safety regulations and company policies in all operational activities.
• Implement continuous improvement initiatives to enhance operational efficiency and quality.

Inventory & Equipment Management

• Ensure that production equipment remains operational. Schedule service as necessary. Assist with building maintenance.
• Ensure that the crew has the necessary protective equipment
• Assist the operations team to maintain accurate inventory records.
• Advise GM of bottlenecks caused by inventory or equipment issues.
• Support the Tent and Rentals department managers in managing the labor budget for increased revenue and expense control.

Client Communication and Support

• Act as the point of contact for the sales, delivery teams resolving discrepancies between delivered items and orders.
• Respond to emergency calls, coordinate mechanical service repairs, and facilitate the emergency response network. This position will be the emergency point of contact for all clients.

Qualifications and Skills

• 5 years proven experience in operations/logistics management in a leadership role, preferably within the events or rental industry.
• Exceptional business acumen, communication (written and verbal), and interpersonal skills.
• Effective communication skills to liaise with internal teams, external vendors, and key stakeholders.
• Proven experience in project management, particularly in an operations context.
• Strong understanding of project management methodologies.
• Analytical mindset with the ability to identify process bottlenecks and propose solutions.
• Strong leadership abilities with a track record of guiding and motivating project teams towards successful project completion.
• Problem-solving skills to address challenges and unforeseen issues that may arise during projects.
• Excellent organizational and problem-solving/critical thinking skills with a keen attention to detail.
• Proficiency in Microsoft Office, Teams, Excel, Google Suite.
• Valid driver's license, willingness, and ability to drive a box-style delivery truck.
• Must maintain a valid driver's license.
• Must be willing to drive non-CDL trucks if needed (training provided).
• This position will work weekends, after-hours duties, and regional travel may be requested.

Preferred Qualifications

• Bachelor's degree in Hospitality Management, Operations Management, Logistics Management, Business Administration, or a related field is preferred.
• Bilingual in English and Spanish

Benefits and Perks

• Bonus/Incentive Plan
• Three weeks of Personal Time Off.
• Nine Paid Holidays.
• Health Insurance - company pays 75%.
• Company discounts at Camp Lucy Lodging and Tillie's Restaurant

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