Assistant General Manager/Director of Sales| Sioux City Convention Center - Oak View Group

Under the direction of the General Manager, this individual will oversee all Directors and assist with the management, promotion, and operation of the facility, including operations, sales, marketing, finance, food and beverage, security, IT, production, technology, partnerships, special events, community relations, sustainability, branding, and all other related departments with a primary focus on the Sioux City Convention Center. This role will also include duties/projects as assigned at the Tyson Events Center and Orpheum Theatre. This executive will assist the General Manager with maximizing the number of events and revenue opportunities at the venue and the development of regional and national convention/meeting business.

This role will pay a salary of $80,000 to $90,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

job expires 6/30/2024

• Assist the General Manager in planning, directing and managing the day-to-day operations of the SCCC, including sales & marketing, finance, event services, operations, human resources, public safety, production, union related issues, and facility maintenance.
• Establish and maintain effective working relationships with boards, government departments, entertainment industry contacts, and community organizations to encourage continual and regular use of the venues.
• Direct daily interaction with client and team staff.
• Develop and manage relationships with venue partners.
• Assist with the development and implementation of the annual operating budgets with the General Manager and Director of Finance.
• Coordinate, implement, and administer specific plans and programs prescribed by corporate directives, to include matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed.
• Help recruit, select, lead, motivate and evaluate director level staff; provide or coordinate training as needed; work with employees to correct deficiencies; implement discipline and termination procedures.
• Act as one of the primary Executives on Duty at all events held at the facilities.
• Assure the administration of personnel and the facility operation are conducted in accordance with applicable local, state and federal regulations.
• Evaluate facility practices and recommend improvements to better reflect the needs of arena clients and the facility, and/or to improve the efficiency and safety of operations, in compliance with policies and procedures.
• Oversee the coordination of resources with Oak View Group corporate office.
• Responsible for Health & Safety compliance.
• Assist and coordinate with the development of the annual operating calendar, activity schedules, projections for attendance and/or revenue.
• Aggressively promote the use of the facilities to maximize its utilization and aggressively pursue new business opportunities.
• Negotiate contract terms with SCCC clients according to adopted policies/guidelines.
• Prepare proposals; reevaluate potential rental & sponsorship value of sales inventory; initiate contractual arrangement; prepare contracts; negotiate terms as required
• Develop and implement all aspects of the SCCC’s sales plan and strategy, including sales goals/objectives while overseeing and evaluating the progress of all defined sales efforts
• Manage the sales activity efforts, including developing individual prospecting and booking goals for all business.
• Oversee sales calendar reporting for all conventions, meeting, tradeshows, and event bookings
• Assist with bid/RFP process for major city events and tourism business.
• Actively conduct outside sales calls for potential event/meeting planners.
• Develop and implement sales strategies and marketing plans to effectively promote and sell the SCCC
• This position works collaboratively with Explore Sioux City and the local hotel community.
• Consistently and continuously find ways to create a means and method of streamlining all aspects of the sales process and overall business development.
• Works with show managers and meeting planners in facilitating site visits and appointments.
• Continually evaluate the quality of the guest experience by firsthand observation, objective feedback and interaction.
• Actively represent venue in community as ambassador.
• Attend conferences and trade association meetings.
• Other duties and responsibilities as assigned.

• Bachelor’s degree or better from an accredited college or university in Business/Hospitality Management or related field.
• Minimum of 5 years management experience in an arena, convention center, hospitality company/hotel, or other public assembly facility.
• 5+ years of leading and managing people.
• Proven leadership skills.
• Demonstrated knowledge of facility operations, budget preparation/controls and personnel management.
• Ability to apply conflict resolution and problem-solving skills in a team-oriented environment.
• Ability to express ideas clearly through both oral and written communication.
• Superior sales and marketing skills.
• Ability to travel as required.
• Ability to work nights, weekends and holidays as required.
• Ability to work with a wide array of client groups, vendors and business partners enterprise wide.

Intellectual/Social, Physical Demands, and Work Environment:

• The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual demands:

• While performing the essential functions of this job, the employee is continuously asked to multitask under time limits. This position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than three steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in a leadership role; this requires directing others either verbally or in writing to complete tasks in a prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, and being able to openly communicate in writing and verbally with clients.

Physical demands:

• While performing the essential functions of the job, the employee constantly operates a computer and other office devices such as telephones, copy machines, fax machines, etc.; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information. Employee will occasionally as maintenance, operations, emergency situations or business demands lift up to 75 pounds.

Work environment:

• The duties of this position are performed indoors and outdoors in the weather conditions prevalent at a time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times.