Assistant General Manager / Director of Operations - Sentral

About Sentral

Sentral is a network of urban residential communities redefining the way people live, travel, and work. Sentral takes the convenience, connection, and comfort of home to new heights-we call it Home+. Designed for the mobile professional, our one-of-a-kind communities offer designer-furnished and unfurnished apartments with flexible lengths of stay in walkable, vibrant neighborhoods. Premium amenities include everything from thoughtful co-working spaces and high-speed Wi-Fi to fitness centers, rooftop pools, homesharing, and more. 

Whether you stay a year, a night or somewhere in between, Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.

Our core values reflect our commitment to our employees, as we elevate humanity and make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our colleagues are curious explorers who never stop learning and who strive for great outcomes.

Learn more about us at www.Sentral.com.

Position Overview and Responsibilities

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Assistant General Manager will report to the general manager and perform administrative and organizational duties such as liaising with residents, collecting rent, doing basic bookkeeping, organizing property viewings and overseeing facility maintenance. This role will also be responsible for evaluating applicants and negotiating contracts. 

This is an in-person position located in Santa Monica, CA.  

What You'll Do:

• Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service
• Assume General Manager's duties/authority in absence of immediate supervisor in accordance with company and community guidelines
• Establish rapport with residents and guests so they always feel loved 
• Respond to resident and guest questions and concerns in a timely manner 
• Be responsible for resident lease renewal process and retention results 
• Monitor and respond to all online reviews per company procedure and policy 
• Ensure compliance with all company, local, state and federal regulations and safety rules 
• Ensure unsafe conditions are corrected in a timely manner 
• Maintain accurate monthly commission sheets on leases, renewals and delinquencies for bonus purposes 
• Complete accounting month end process and assist with monthly financial statement reporting 
• Provide general clerical assistance to community office 
• Manage the maintenance and custodial teams at the property 
• Schedule and oversee maintenance calls to apartment units 
• Continuous understanding of the property's condition related to capital, repairs, vacant status, etc.   
• Oversee of planning and execution of resident and guest events 
• Oversee and provide back up to the leasing floor 
• Assist in monitoring advertising source effectiveness 
• Assist in conducting market surveys and shop competitive communities 
• Perform other related duties and assignments as needed and assigned 

Skills and Experience

• High School Diploma or equivalent required; some college preferred 
• A minimum of one-year experience in a customer service-related industry and one-year apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred 
• Must possess strong attention to detail and sales ability 
• OSHA laws and regulations, willingness to obtain within six months 
• Demonstrate an ability to support and contribute to community team 
• Demonstrate strong oral and written communication skills 
• Great time management skills 
• Strong decision-making and problem-solving skills 
• Computer literate with capability in email, MS Office and related communication tools 
• Must possess a positive attitude and the ability to smile under all circumstances 
• Participate in training in order to comply with new or existing laws 
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem 
• Ability to work a flexible schedule, including evenings and weekends 

Sentral Benefits 

• Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families. 
• Career Development: We offer extensive learning and development opportunities to support growth. 
• Paid Time Off: Sentral fosters a flexible work lifestyle by offering generous paid time off to team members. 
• Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.