Assistant General Manager - Terry Black's Barbecue

Terry Black's BBQ

• an entity under Black Family Hospitality, was founded by sibling trio Christina, Michael, and Mark Black in 2014 with the opening of their first restaurant, Terry Black’s Barbecue in Austin, Texas named after their father, Terry. Since then it has expanded across Texas to Lockhart, Dallas, Waco and Fort Worth.

The Assistant General Manager provides general supervision, including interviewing and hiring, employee engagement, personal attendance, and training. The AGM contributes to the restaurant's progress and growth. Setting an example to team members of commitment and process expertise.

Supervisory Responsibilities:

• Hires and trains restaurant staff.
• Organizes and oversees the staff schedules.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees in accordance with restaurant policy.

Duties/Responsibilities:

• Supervises food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Ensures compliance with alcoholic beverage regulations.
• Estimates food and beverage costs.
• Manages inventory and purchases food and supplies.
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluates restaurant equipment for repairs and maintenance, schedules for service.
• Maintains sales records and tracks cash receipts.
• Prepares and submits operations reports and other documentation requested by the company leadership.
• Performs other duties as assigned.

Required Skills/Abilities:

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.

Most Desired Characteristics:

• Sales driven and results oriented.
• Passion for people while upholding company standards.
• Adaptability is a must in an ever-changing environment.
• Creates a positive winning culture for team.
• Leads through dynamic leadership bringing energy and inspiration to the team.
• Consistently seeks pathways to improve sales and cost of goods.

Education and Experience:

• High school diploma or equivalent required.
• Previous restaurant experience required; management experience preferred.
• Successful completion of corporate training program required.

Salary and Benefits:

• Bonus
• Health, Dental and Vision Benefits

Equal Opportunity Statement

• Black Family Hospitality (BFH) provides equal employment opportunities (EEO) to all employees and applicants for employment in accordance with applicable federal, state, and local laws. BFH complies with applicable state and local laws governing nondiscrimination in employment in every location in which it has facilities.