Assistant General Manager - Better Talent

COMPANY OVERVIEW:

At The Waves, we believe in creating a welcoming space not just for our guests but for our team members as well. As a third-generation, family-owned hotel, we’re deeply rooted in the beauty and community of Cannon Beach, offering a cluster of six different oceanfront/ocean view buildings—lending an intimate, relaxed feel that highlights the very best of Oregon’s coastline.

Our culture is as warm as our hospitality. We’re dedicated to helping guests make lifelong memories and providing each team member the freedom to make an impact every day. At The Waves, you’ll find a team where long-term commitment is celebrated, growth is encouraged, and flexibility is prioritized. Many of our team members have been with us for decades, and we’re eager to welcome new faces who are as passionate about providing memorable experiences as we are.

As part of our family-owned business, we value collaboration, initiative, and community connections while offering competitive pay, housing benefits (in some positions), flexible schedules, and treating each member of our team as a critical part of the family business.

Ready to make waves in your career?

Apply today and bring your talent to The Waves family!

POSITION SUMMARY:

The Assistant General Manager (AGM) at The Waves will play a crucial role in our management team, reporting directly to our dedicated owners (a husband and wife team). This position offers variety and engagement across multiple operational areas, from overseeing guest services and managing front desk operations to coordinating with housekeeping and maintenance teams. The AGM will also handle essential administrative tasks such as payroll, purchasing, and online travel agency (OTA) management. While no two days are the same, every day provides an opportunity to lead, inspire, and make a meaningful impact on both our team and guest experience.

What You’ll Do

As the Assistant General Manager, you’ll be our on-duty captain, driving operations and influencing every aspect of the guest experience. Each day, you’ll lead with initiative, keeping an eye on the big picture—managing multiple priorities, making solid decisions, and motivating your team to exceed expectations. This role is fast-paced, varied, and perfect for someone who doesn’t shy away from responsibility, willing to jump in wherever needed, and loves tackling fresh challenges head-on. 

If you’re ready to make an impact and lead with confidence and enthusiasm, The Waves is the place for you.

Apply today; we look forward to hearing from you.

RESPONSIBILITIES:

• Lead Guest Services and Front Desk Staff: Ensure exceptional service by supervising and training team members to uphold company standards. Drive team development and engagement, creating a motivating and positive environment.
• Oversee Housekeeping and Laundry Operations: Manage housekeeping scheduling and resource allocation, focusing on efficiency and quality assurance—Foster high standards in cleanliness and guest satisfaction.
• Operational Management: Take charge of payroll, purchasing, and inventory management to ensure smooth and cost-effective operations. Oversee OTA (Online Travel Agency) scheduling and optimizing booking performance.
• Serve as On-Duty Leader: Confidently run daily operations when the owners are off-property, adapting to challenges and making decisions to meet business needs. Proactively address guest requests, staff coordination, and unexpected issues with a solutions-oriented mindset.

QUALIFICATIONS:

• 1-2 years Proven experience in hotel or hospitality management
• 1-2 years management experience, demonstrated ability to lead, supervise, and develop staff
• Positive, team-focused attitude
• Eagerness to learn and grow within the role
• Professional demeanor and commitment to guest satisfaction
• Adaptable under pressure and adept at managing an extensive to-do list

COMPENSATION & BENEFITS:

Annual Salary: $60,000 - $95,000 based on experience and achievement.

Bonus: Performance-based earnings, as well as summer and Christmas holiday bonuses, are awarded.

Benefits: 

• Paid time off, such as PTO, sick days, and vacation days 
• Health insurance 
• Retirement benefits or accounts 
• Flexible scheduling
• Housing assistance potential after probationary period

Schedule:  The schedule typically consists of 5 days a week, from 8 AM to 4 PM, although this can vary significantly depending on the season and staff availability. Additionally, when the owners are not on the property, the Assistant General Manager may need to be on-call or provide coverage according to staffing needs.