Assistant General Manager - VPNE Parking Solutions

Operations Management - (ensuring the success of operations through continued preparation and communication; anticipating and resolving department needs (including but not limited to resources) by utilizing a proactive approach to daily operations preparedness)

• Oversee aspects of schedule and ensure that all positions have coverage at all times, including team member break times.
• Operate vehicles in a safe manner.
• Oversee tracking of keys and vehicles throughout the operation.
• Ensure work areas are neat and clean.
• Provide top-notch customer service to guests and ensure that all team members are greeting, smiling at, and helping guests as they arrive and depart.
• Be a point of contact for any customer inquiries or needs.
• Manage any impact situations (accident, lost key, code red, etc.) in order to maintain a high level of operations functioning
• Adhere daily to VPNE professionalism and appearance standards.
• Understand and support key performance indicators for VPNE.
• Lead a positive and supportive culture to encourage growth opportunities for team members.

People Management – (encourage a culture of ongoing feedback and positive reinforcement through recognition of desirable outcomes and development of staff; assist in the supportive coaching of team members and follow-up on any Performance Management items)

• Contribute to training and staffing management
• Enforce correct VPNE uniform with staff and enforce VPNE policies during every shift.
• Maintain organization at the location.
• Handle all team member relations issues in-house, using the Human Resources Business Partner as a resource when appropriate.
• Communicate with the People/HR team to understand and uphold processes and procedures.
• Assist with building a dependable team (recruit, hire, and train) in collaboration with the Talent Acquisition department.

Reporting – (conduct routine evaluations of operations metrics (such as revenue reports, budgeted hours, payroll) with the aim of promoting efficiency and reducing the cost to VPNE and/or clients; Analyzing information from reports to guide business strategy and make recommendations for the future)

• Track and submit expenses per VPNE policy
• Contribute to financial management: regularly audit location and review DCR’s daily.

Years of Experience: 1+ years of experience in Hospitality or Customer Service

Language Skills: Proficient in English both verbally and written

Education Requirements: Associates or bachelors degree preferred

Requirements:

• Ability to read, write and verbally communicate in English.
• Ability to run and move quickly throughout the garage.
• Ability to organize cars efficiently.
• Ability to stand for long periods of time.
• Ability to safely operate vehicles and pass a driving test on a manual transmission vehicle.
• Ability to lift a minimum of 50 lbs.
• Be at least 18 years of age.
• Possesses a valid Driver’s License in state of residency.
• Be able to pass a criminal background check and RMV check when overseeing a valet operation.
• Possess organization skills.
• Availability to work a flexible schedule including nights, weekends, and holidays.
• Strong computer skills including Microsoft Office, ADP, Parking Revenue Control Software and Hardware.

• Paid weekly
• Medical, Dental, Vision
• 401K with up to a 5% match
• Discount programs
• Short-term disability
• Accident insurance
• Life insurance