Assistant General Manager - Rebelle

Are you a self-proclaimed weed nerd with a passion for organization & leadership?

Rebelle Dispensary is looking for the perfect candidate to join our team as the Assistant General Manager at Rebelle Dispensary Boston.

This role is perfect for someone with a keen attention to detail who has confidence in leading a team, engaging with people, and an eagerness to learn.

The Assistant General Manager will be responsible for product knowledge, the sale of products, customer engagement, hitting store goals, and maintaining a clean and organized work environment. They will take the lead on addressing customer concerns, executing transactions, cash handling, staff scheduling, compliance audits, ATV goals and supervision of all other staff members. This role will work closely with the Massachusetts Retail Manager, in assisting with the dispensary’s standard operating procedures and staying within compliance per legal and regulatory requirements established by the state of Massachusetts.

RESPONSIBILITIES

• Be the personality & spirit of the store, providing customers with a positive experience in a welcoming & professional manner.
• Uphold Rebelle’s core values & mission to provide quality customer service, tend to customer inquiries & issues, and represent company standards.
• Learn & own standard processes & protocols for key operating functions including opening & closing register procedures, computer-based POS system, and cash drawer.
• Own responsibility and reconciliation of cash drawer funds, ensuring proper amounts at close out and all funds are accounted for.
• Verify proper identification and customer information prior to sales.    
• Dispense cannabis products and process consumer orders accurately and efficiently.    
• Assist with coaching, supporting, and motivating team members to help meet and exceed dispensary’s sales goals.
• Assist with training new employees as well as the re-training of existing employees when needed. 
• Assist in ensuring that the physical environment is safe, sanitary, and that all equipment/technology is in good working order.
• Own core operating procedures including store staff scheduling and payroll. 

• Act as a leader & motivator for store staff to hit sales and ATV goals. 
• Work in tandem with Massachusetts Retail Manager to complete additional duties, responsibilities, and projects ranging across operations, efficiencies, and more. 

REQUIREMENTS

• High School diploma or equivalent
• 3 years of relevant work experience in a retail/hospitality and customer services
• Exceptional oral communication skills
• Exceptional customer service skills and engagement
• Professional, positive demeanor with customers and fellow staff members
• Ability to adapt to new rules, regulations, products, systems and team members at any given time
• Well-versed on cannabis products and various methods of consumption
• Experience with POS systems and processing cash transactions
• Flexibility with hours/availability; willing to cover shifts as needed
• Must be willing to work rotating shifts (days, evenings, nights, weekends and holidays)
• Skilled with Microsoft Office or similar productivity software suites, as well as industry-related software
• Must be able to use store equipment appropriately and safely
• Proficiency with computer systems and ability to master new software
• Knowledge of state rules and the ability to keep the establishment compliant
• Must be at least 21 years of age and able to obtain and maintain a current Marijuana Establishment Agent Registration Card
• Must comply with the CCC’s and company’s regulations for working in the industry

PREFERRED QUALIFICATIONS

• College degree preferred
• Cannabis retail experience preferred
• Knowledge of inventory control systems, especially in the cannabis industry, is preferred.

PHYSICAL REQUIREMENTS

• Long periods of prolonged standing, sitting and use of hands
• Long periods of prolonged use of office equipment, including computers and phones
• Ability to observe and assess material that deviates from established company standards.
• Some crouching, stooping, balancing, or holding uncomfortable positions for extended periods of time; repetitive motions.
• Requires bending and lifting 25 pounds for distances of up to 100 feet.
• Ability to work in store and office with fluorescent and other lighting exposure.

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