Assistant General Manager - The H and S Family of Bakeries

POSITION: Assistant General Manager

DEPARTMENT: Front of House

LOCATION: Kneads Bakeshop

REPORTS TO: General Manager

Kneads Bakeshop

From humble beginnings, one small bakery in Baltimore has grown to become a staple in our community. Kneads combines H&S's history with the new age of artisan craft, creating a one-of-a- kind brand and experience, giving a modern face to H&S Bakery. We want people to see it, touch it, and taste it, to have a full sensory experience. As soon as you walk through the doors, we're dedicated to you and your Kneads, whether that's a coffee to go, or meeting with colleagues, we are here to provide a space of comfort, a space that can unleash your creativity, and a space where Baltimore becomes a family.

Job Overview

We are seeking a dynamic and experienced Assistant General Manager to join our team. The Assistant General Manager will play a crucial role in supporting the General Manager in overseeing daily operations, ensuring exceptional customer service, and driving business growth.

Role & Responsibilities

· Assist the General Manager in managing all aspects of the bakery/restaurant, including but not limited to, staff supervision, inventory management, and customer satisfaction.

· Supervise and train staff members, ensuring they deliver top-notch service and adhere to company policies and procedures.

· Collaborate with the General Manager to develop and implement strategies to increase sales, improve efficiency, and enhance the overall dining experience.

· Oversee inventory control, ordering, and receiving to maintain optimal stock levels while minimizing waste.

· Ensure compliance with health and safety regulations and maintain a clean and organized work environment.

· Handle customer inquiries, comments, and complaints promptly and professionally, striving to resolve issues to their satisfaction.

· Assist in creating and implementing marketing initiatives, promotions, and events to attract and retain customers.

· Monitor financial performance, including revenue and expenses, and contribute to budget planning and forecasting.

· Stay updated on industry trends, competition, and market demands to identify opportunities for improvement and innovation.

· Support the General Manager in any other duties and responsibilities as needed.

Qualifications

· Proven experience in a supervisory or management role in the food service industry, preferably in a bakery/restaurant environment.

· Strong leadership and interpersonal skills, with the ability to motivate and inspire team members.

· Excellent communication skills, both verbal and written, with the ability to interact effectively with customers, staff, and vendors.

· Exceptional organizational and time-management abilities, with a keen eye for detail.

· Proficiency in basic computer software and point-of-sale systems.

· Ability to work flexible hours, including weekends and holidays, as needed.

· Knowledge of food safety and sanitation regulations.

What's in it for you?

At the H&S Family of Bakeries, we value our team members and make it a priority to offer competitive compensation that encourages longevity with the company and long-term growth. We offer competitive pay and comprehensive and affordable bene?ts packages, including medical/dental/vision, short term disability, retirement savings, paid time off, flexible spending accounts, employee assistance program and of course - cool company swag.

Equal Opportunity Employer

We are an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classi?ed. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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