Assistant General Manager - Affordable Housing - Related

Are you passionate about building strong connections with people? Are you looking to find more than just a job – rather a career filled with purpose? Do you want to make a difference by providing affordable housing to those that need it most? 

If so, we are looking for you to join our team as an Affordable Housing Assistant General Manager at one of Related's fast paced affordable housing apartment complexes in Midtown New York, NY. (HUD Section 8/Mitchell Llama)

Community Information:
Manhattan Plaza has two towers with 1,689-units of federally-subsidized housing, 14 commercial tenants, and 3 commercial businesses located at 400 West 43rd Street, just west of Times Square. Seventy percent of the property’s units are occupied by performing artists with the remaining balance occupied by community elderly and low-income residents. For more information in regards to the property click here.

COMPENSATION: 

• $12000.00 - $130000.00 / year
• Annual Performance Based Bonus 

WHY YOU’LL LOVE IT HERE                                                        

• Lots of paid time off (19+ days!) – we value your life outside of work.
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
• Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
• Mental health resources, such as counseling, are available to our team members.
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available.
• Free membership to the Manhattan Plaza Health Club
• Complimentary Parking on-site
• …and so much more!

WHAT YOU’LL BE DOING AS AN ASSISTANT GENERAL MANAGER

The Assistant General Manager (AGM) is, alongside the General Manager, responsible for overall day-to-day operations of our property, Manhattan Plaza, in New York, NY.  This may include the supervision of office (including leasing or Resident Service Specialist, as appropriate) and maintenance functions in compliance with all company policies and procedures and all applicable Equal Employment Opportunity, Fair Housing and Human Rights statutes.

• Work with General Manager to manage financial aspects of operations for the assigned property (or properties) that contribute to the company’s business goals. This includes assistance in preparation of property budgets, monthly asset reports, monthly financial change forms, and capital expenditure tracking among others.
• The AGM Will be the manager on call when the General Manager is not at the property.
• Aides in hiring, training and evaluation of leasing/office/maintenance staff, in conjunction with Maintenance Director, Accounting Manager, and General Manager.
• Assist in the supervision of specific site program administration and ensures that sites are in compliance with brand standards including property presentation, marketing, apparel, etc.
• Resident/landlord relations, which include the management and resolution of customer service issues so that the longer the resident stays at the property, the more satisfied they become.
• Ensures compliance with all federal, state and local laws, specifically, Fair Housing regulations at site level.
• Special projects as assigned by General Manager, Senior Vice President, and senior leadership.

 Accounts Receivable/Accounts Payable Tasks

• Familiar with all procedures and requirements of accounts payable and accounts receivable.
• Ensures site is compliant with company standards with regards to rent collection, including work with attorneys and collection agencies.
• Confirms timely compliance with all reporting deadlines, i.e., accounts payables/receivables to the Related Affordable New York Office.
• Reviews/approves bad-debt write offs and invoice credit memos and makes recommendation to General Manager on appropriate action.

Marketing, Leasing and Administrative Tasks

• Coordinates with the Maintenance Director, Leasing Manager, and General Manager to oversee the smooth transition of apartment turnovers.
• Ensures the understanding of and adherence to all EEO and Affirmative Action updates which include Fair Housing/Equal Housing, Section 504 Self Evaluation of the Rehabilitating Act of 1973 and the Americans with Disabilities Act. Reports all requests for reasonable accommodations to the General Manager.
• Assists in the preparation of annual operating budgets. Along with the management team, responsible for staying within budgetary guidelines for items within one’s control.  Assists the General Manager in ensuring that major budget items are completed as scheduled according to proper standards.
• Initiates and implements policies, procedures, forms, schedules and/or controls with the approval of the General Manager to properly manage the staff and physical plants.
• Along with Director of Security and General Manager, supervises appropriate building security measures, incident documentations and proper notifications of management, owners and/or insurance carriers where necessary.
• Assists General Manager with regular comparable site analysis
• Ensures that there is adequate coverage for the leasing office and maintenance at all times. This coverage may include 7 days a week, extended hours of operation or working on weekends, whichever method is appropriate.
• Controls vacancy losses through proactive suggestions and in-depth knowledge with local markets.
• Assists General Manager in ensuring that all site staff employees have access to necessary computer software and hardware by completing the IT Checklist.
• Oversees the Resident Service Specialists’ responsibility to facilitate sublease/surrender options.

Hiring, Training and Evaluations of Staff

• Approves all time sheets including O/T and temporary labor for submission to the regional office on a weekly basis (for corresponding direct reports).
• At General Manager’s direction, drafts disciplinary and/or probationary letters to site level personnel and provides comprehensive backup for the General Manager and Senior Vice President.
• Performs the initial screening and interview of all applicants and makes recommendation to General Manager for second round interviews.
• Engages with union when appropriate and after consulting with human resources. Actively participates in grievance and arbitration processes under the direction of General Manager and Human Resources
• Encourages site staff in completing Employee Engagement Survey. Works closely with General Manager to create and execute Action Plan for Employee Engagement.
• Hires, trains, and supervises seasonal amenity help.
• Schedules one evening per week to be available to meet and greet residents in the lobby area with Customer Service Manager.

Specific Site Program Administration Tasks

• Conducts a monthly roof-to-basement comprehensive inspections with Quality Control Agent and submits inspection form to General Manager.
• Assists in the completion of the monthly budget variance report.
• Assists in the completion of the monthly asset report.
• Maintains a continuous list of project needs and concerns, both administrative and regarding the physical plant.
• As needed, and when applicable, assures timely compliance in conjunction with the General Manager, Accounting Manager, and Compliance Manager with all responses to audits, whether generated for in-house use or required by federal, state or municipal agencies.
• Ensures adherence to site regulatory agreements.
• Leads the bi-weekly triad meetings, ensures proper attendance, and submits minutes (the creation of which may be delegated) to General Manager on a weekly basis.

Resident/Landlord Relations Tasks

• Supervises Resident Relations Department. Ensures that Customer Service Manager is able to handle all resident complaints expeditiously, diplomatically and professionally.
• Confirms that residents are fully and properly notified of all issues that affect their residency.
• Thoroughly familiar with each site lease and enforces the House Rules and Regulations of the site as well as the Pet Agreements and Smoke Free Riders and any regulatory programs in place and documents significant violations of either. Attends court proceedings as required.
• Sets the example in establishing proper service mentality in all dealings with residents.
• Embodies “Expect more at home” service commitment in all interactions with residents.
• Reviews, prior to submission, newsletter and building-wide resident correspondence.
• Ensures execution, according Related standards, of resident events and partner offers.
• Ensures follow up to Resident Surveys for new and established residents.

Maintenance Operations Tasks

• At General Manager’s discretion, oversees proper preventive maintenance schedules and ensures adherence to the same. This includes facilitation of Permission to enter as needed by Maintenance. 
• At General Manager’s discretion, works with Maintenance Director to ensure compliance with contracts regarding work being performed by third party contractors. Establishes RFP’s for major capital projects when directed by General Manager. 

#RMC

WHO WE ARE LOOKING FOR

• You have a minimum of 5-7 years of experience as a Sr. Community Manager/Regional Manager/Operations Manager, with expertise in HUD Project Based Section 8, Mitchell-Lama, and/or other affordable housing programs. A background in capital improvement project management is a plus. 

• 4-year college degree from an accredited institution required
• Experience with Real Page One Site strongly preferred
• You are committed to exceed expectations of those around you by providing exceptional service
• You bring determination each day – embracing constructive criticism and pushing to get better
• You believe in teamwork – that we are better, together
• You are trustworthy and reliable to do the right thing – no matter what
• You welcome everyone and know the best ideas are born through diversity of thought and perspective
• Strong leadership, organizational and administrative skills.
• Ability to manage a property as demonstrated by work experience including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing.
• Ability to analyze data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation and effective expense management as demonstrated by business results in previous position.
• Ability to successfully resolve resident issues as demonstrated by work experience.  
• Ability to negotiate and manage contracts with 3rd party service providers as demonstrated by previous work experience.
• Ability to supervise and develop employees and provide feedback and coaching to subordinates resulting in improved performance as demonstrated by experience in previous position.
• Ability to speak, read and write English as demonstrated by clear and concise written and verbal communications.  Demonstrated ability to write reports in a clear, concise form.  
• Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division in order to do basic calculations and analysis such as estimating, determining averages and percentages, and totals.
• Ability to perform basic Microsoft Office applications such as Word and Excel.  

A BIT ABOUT US                                  

At Related we believe in enriching lives through affordable housing. Today, Related Affordable owns and preserves one of the largest affordable housing portfolios in the nation. The company is driven by the belief that everyone deserves a quality home and works hard to deliver that for communities across the country.

 The" secret ingredient" to our success is our employees' genuine empathy, and we believe in investing in our talent and cultivating a positive, team-oriented environment where every voice is valued. Employees are encouraged to take on new challenges boldly, transcend the status quo, and demonstrate a strong entrepreneurial spirit.

Join our mission of creating thriving communities and making a difference in the world!

Are you ready to change lives and partner with us as a General Manager?  Great, APPLY NOW for immediate consideration – we can’t wait to speak with you!

#AFFNYC

Related Affordable spearheads Related's initiatives to preserve and enhance the nation's affordable housing supply. With over 50 years of experience in affordable housing acquisitions and development, Related Affordable is renowned nationally for its financing, preservation, and rehabilitation innovation. Presently, Related Affordable manages one of the largest affordable housing portfolios in the United States. Our team is committed to the principle that everyone deserves a quality home, and we tirelessly strive to fulfill this mission in communities nationwide. Visit our website for more information: Related Affordable Housing.

Related is an Equal Opportunity Employer

Related values diversity in backgrounds and experiences. We are proud to be an equal-opportunity employer and are deliberate about the team and culture we are building. We aim to ensure competitive total compensation commensurate with experience, workplace geography, and market standards.