Assistant General Manager - ADESA Auto Auction (Framingham, MA) - Carvana

Role

As an ADESA Assistant General  Manager, you will lead the customer service experience for all customer groups and/or lead the vehicle operations team at the Vehicle Logistics Center.  You will develop a high-performing team that will exceed expectations. Our AGMs maintain a strong understanding of operational, sales, and financial processes.  Those who communicate effectively, as well as understand the importance of maintaining relationships, will thrive in this position. We are looking for a motivated, encouraging leader who demonstrates our core values daily and maintains a strong passion for leadership, integrity, adaptability, and positivity. 

Impact

A committed Assistant General Manager is dedicated to developing a customer service driven and operationally efficient team.  You will develop strategy and inspire the team to achieve operational objectives related to customer needs. You will contribute to our business growth in an innovative atmosphere as a valued member of our ADESA community. 

Responsibilities

• People Leadership
  • Lead from the front by setting the cultural tone and facilitating an environment of positivity, customer focus, strong morale, and team collaboration.
  • Recruit and hire exceptional team members, and utilize performance management tools to ensure development of their careers.
  • Resolve employee relations challenges, complaints, suggestions, etc. using sound human relations principles. Follow-through and communicate employee relations problems to the General Manager and evaluate and take positive, consistent, disciplinary action on infractions of company policies and procedures as defined in the employee disciplinary policy.  
  • Ensure proper follow-through on all directives, bulletins, schedules, and accounting from the General Manager, designated manager, or other corporate sources. 
  • Frequently and effectively communicate across the team and ensure the flow of cross functional communication between departments. 
• Business Development
• • Lead the dealer consignment and commercial account teams in accordance with corporate guidelines to ensure achievement of maximum sales volume in the most profitable way possible. 
  • Support end to end solutions for all customers and advise the sales team with demonstrated knowledge on products, services, and maximization of technology.
  • Ensure the use of marketing tools on selected customer accounts as instructed.
  • Monitor all local competition and recommend competitive strategies to the General Manager and marketing department.
  • Attend Profit and Loss Statement reviews each accounting period with the Controller and General Manager.  Manage sales records, controllable expenses and cost items affecting profitability.
  • Monitor all customer accounts and work with other managers to ensure compliance with sale plan layouts, corporate requirements, and other directives.  Advise and assist with corrective procedures or collecting outstanding receivables, if needed.  
• Customer Service
• • Engage with customers and employees in a transparent, reliable, and positive manner and act as the at-auction point person for customer related needs.
  • Ensure that fast and friendly service is provided to all customers in support of growth to the customer base.   
  • Resolve any customer complaints in a friendly, courteous manner.  Advise the General Manager or designated manager of all serious complaints or incidences.
• Operations
• • Support operational administration to move vehicles through the process with strong understanding of processes, collaboration across the organization, and communication internally.
  • Inspect work performed by auction operations to ensure that the work conforms to the customer’s request.
• Compliance and Safety
• Monitor and control all facility conditions, vehicles, property and equipment for property cleanliness, maintenance, and safety.  
• Develop strong partnerships with the corporate teams to implement and ensure compliance with all company initiatives, policies, procedures, and applicable state and federal laws are always followed.
• Monitor and ensure compliance with all contractual customer, contractor, and supplier agreements.

Skills & Attributes

• Excel in a fast-pace, high-pressure environment where speed and quality are paramount
• Self-motivated in order to drive efficiency, teamwork, and the best customer experience possible
• Ability to always demonstrate polished and professional behavior
• Strong communication and presentation skills
• Leads through encouragement and coaching, navigates conflict through positive conflict resolution
• Sales and customer focused, with an organized and systematic approach to the work
• Demonstrated ability to follow-through with both internal partners and external customers
• Forward-thinking
• Detail oriented and consistent in the execution of job duties 

Qualifications

• High School or GED required
• College education preferred 
• 5+ years of people management experience
• 7+ years of customer service experience
• Automotive/auction experience preferred
• CRM experience preferred
• Must be 18 years of age and have a valid driver’s license

ABOUT US 

ADESA Auto Auctions, a Carvana-owned company, has been continuing its growth as a leader in the automotive industry since its founding in 1989. We currently operate 56 sites across the US and continue to set the bar in leading edge automotive services like vehicle remarketing, reconditioning, and distribution. Our people, tools, and technology allow us to process hundreds of thousands of vehicles across North America from retail to commercial, OEM & more. We’re excited about the future! ADESA is poised for substantial growth including huge investments in facilities and an ever-increasing inventory of vehicles! 

AT ADESA, WE’RE SERIOUS ABOUT YOU AND YOUR FUTURE

Competitive pay | Referral bonuses | Sign-on bonus (availability varies) | Training programs |Tuition reimbursement programs | Tool reimbursement programs | Career path opportunities | More!  

OUR EMPLOYEES ARE IMPORTANT TO US

Generous time off | Paid vacations | Paid holidays | PTO | Sick leave | Medical PPO | Dental | Vision | Life insurance | AD&D insurance | Short term disability insurance | 401K w/ match | Health care savings accounts | Employer paid healthcare