Assistant Front Office Manager - Pfister Hotel

Description

As the Assistant Front Office Manager, you help set the image and create the culture for the guest experience. You will assist in selecting, coaching, and developing the team to deliver exceptional service. In addition, your role will contribute to The Pfister Hotel’s commitment to excellence by driving superior guest satisfaction service scores and ensure that the department impacts overall profitability.

Step into history at The Pfister Hotel, an iconic Milwaukee landmark since 1893 and a proud member of Marcus Hotels & Resorts. We're not just any hotel; we're the epitome of excellence in Milwaukee and the entire Midwest! With 130 years of tradition, we're known for our impeccable style and unrivaled service. Oh, and did we mention we've proudly held the prestigious AAA Four Diamond status for an incredible 47 years? Only 11 properties in all of North America can boast this achievement since the program began in 1976. Join our team at The Pfister Hotel, part of Marcus Hotels & Resorts, and be part of this extraordinary legacy!

Assistant Front Office Manager Duties:

• Assist with recruiting, selecting and retaining a quality front desk staff.
• Perform training of front desk staff on Hotel policies, practices and procedures.
• Promote harmonious associate relations through effective supervisory practices.
• to ensure acceptable coverage and maintain payroll within guidelines.
• Ensure high levels of quality and service in front desk area.
• Receive and resolve guest complaints within assigned authority.
• Operate front desk to include greeting guests, performing guest transactions, operating the front office system, answering the phone and ordering front desk supplies.
• Responsible for reservations, registration and special arrangements for groups.
• Assure current and accurate accounting, including cash drawer, bank deposit and change, checks, accounts receivable, advance deposits, credit cards and petty cash. 
• Perform all other related duties as required.

Requirements:

• Previous Hotel front desk experience required.
• Previous management and/or supervisory experience required
• High School Diploma required.
• Must have flexible work schedule and work as required.
• Represent company in a professional manner.
• Must have valid driver’s license and personal transportation.

Benefits:

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties
• Discounts at Marcus Hotels & Resorts restaurants, golfing, skiing and spa
• Discounted parking
• Paid time off
• Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match
• Potential for quarterly and annual incentives based on property and personal performance

The Pfister Hotel Equal Opportunity Employer