Assistant Front Office Manager - AW Labor Solutions
Hot Springs, VA 24445
About the Job
Great opportunity for individuals interested in working in the U.S. on a TN Visa. Only citizens of Canada and Mexico are eligible for the TN Visa program.
Assistant Front Office Manager
To work closely with Director of Front Office Operations and night staff to ensure maximum Front Office operating efficiency during the evening hours.
Responsibilities
Assistant Front Office Manager
To work closely with Director of Front Office Operations and night staff to ensure maximum Front Office operating efficiency during the evening hours.
Responsibilities
- Ensure registration cards are completed.
- Ensure all needed reports are run.
- Continued training done with all associates.
- Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
- Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
- Be very familiar with the hotel computer system for training maintenance and trouble shooting.
- Complete weekly supply inventories to ensure adequate pars of such.
- Complete rate discrepancy report and make needed changes.
- Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
- Prepare group information sheets.
- Complete check-out with balance report.
- Complete credit check daily.
- Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
- Assure knowledge and training of Marketing Programs of company and hotel.
- Minimum of 1 year Front Office Management experience required or participation in the Omni LID program. Previous leadership experience in an upscale, full service hotel environment is preferred.
- Must have proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff.
- Ability to clearly and pleasantly communicate both verbally and in writing with guests, management and co-workers, both in person and by telephone.
- Strong organizational skills with the ability to multi-task and provide guest follow up in a fast paced environment.
- Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
- Must be able to work a variety of shifts, including weekends and holidays. May require working overnight shifts.
Source : AW Labor Solutions