Assistant Front Office Manager - The Peninsula Chicago

The Peninsula Chicago is seeking an Assistant Manager to join our Rooms Division management team and be an integral part of our guest-focused service.

• Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.
• Grow within a diverse multi-outlet property.
• Exceptional health benefits package and 401(k) with company match.

Key accountabilities

• Ensure proper operation of all responsibilities of Front Desk operations
• Ensure the Front Office team is knowledgeable and fully adheres to both Peninsula and Forbes standards.
• Maintain consistency in staff performance in accordance with both Peninsula and Forbes standards
• Communicate with all departments to create a guest centric experience
• Ensuring the staff are in full compliance with Head Office database requirements
• Ensure efficient operation of the Front Desk team with efficient handover

General requirements

• 2 years of Front Office leadership experience
• Knowledge of PMS/Opera and some knowledge in Housekeeping department ideal.
• Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
• Excellent command of written and spoken English

Benefits We Offer

• 10 vacation days per year 
• 6 sick days per year
• 3 personal days per year
• 10 holidays days per year 
• Complimentary employee meals
• Discounted parking
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% restaurant discount 
• 50% discount on spa services 
• 25% discount on spa retail
• 80% company-paid medical, dental and vision coverage
• Complimentary life insurance 
• Complimentary long-term disability 
• Retirement plan with 5% company match

We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States.