Assistant Front Office Manager - Spire Hospitality LLC

The Los Angeles Marriott Burbank Airport is seeking a dynamic Assistant Front Office Manager to take on the challenge of a unique position within a 488-room hotel that boasts 50,000 square feet of event space. The Los Angeles Marriott Burbank Airport is conveniently located near Hollywood and Universal Studios in the center of the entertainment hub. Our property provides complimentary meals, employee events, great hotel discounts at over 5,700 hotels world-wide and perks for local events & attractions!

Job Overview: Assist the Front Office Manager in directing and supervising the operational activities
of the hotel’s Front Office within corporate and hotel guidelines to provide the highest standards of
courteous service while permitting acceptable profit losses.

Responsibilities and Duties:
• Review VIP reservations, amenity orders, and resumes for incoming and in-house guests. Update
the computer system by inputting inventory and non-inventory groups. Control the suite book to
ensure suites and special blocks are handled correctly.
• Compute daily payroll, schedules, and other reports. Analyze data and make decisions based on
previous experience and knowledge of circumstances to prepare daily forecast of expected arrivals
and departures.
• Perform front desk supervisor duties as required. Handle cash, make change, balance and assign
house bank. Count cash and other methods of payment at the end of the shift to verify and balance
the house bank.
• Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve
complications such as location changes or credit issues. Field guest complaints, conducting
thorough research to develop the most effective solutions and negotiate results. Plan and implement
detailed steps by using experienced judgment and discretion.
• Communicate effectively both verbally and in writing to provide clear direction to staff. Observe
performance and encourage improvement. Administration of disciplinary procedures. Monitor
lobby traffic and make staffing adjustments accordingly.
• Provide safety deposit boxes for guest by escorting them to the vault pulling the box from the vault
and carrying it to the customer. File access slips in room order.
• Prepare weekly forecast expected arrivals and departures.
• Perform the duties of Guest Service Agent, Reservation Agent and Telephone Operator in a friendly
and courteous manner to ensure guest satisfaction.
• Other duties as assigned by the Front Office Manager such as assisting in roles of manager on duty.
Specific Job Knowledge and Skills:
The individual must possess the following knowledge, skills and abilities and be able to explain and
demonstrate that he or she can perform the essential functions of the job, with or without reasonable
accommodation.
• Ability to effectively deal with guests, some of who will require high levels of patience, tact and
diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately
complex mathematical calculations without error.
• Ability to listen effectively and to speak English clearly to communicate with customers and
employees and prepare written complex reports of room availability and revenues generated.
• Hearing and visual ability to observe and detect signs of emergency situations and to access and
accurately input information using a moderately complex computer system.
• Ability to lift and transport metal deposit boxes weighing up to 15lbs.
• Ability to analyze information and make effective judgments.

Other Expectations:
• Regular attendance in conformance with the standards, which may be established from time to time,
is essential to the successful performance of this position.
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying
schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.
• All employees must maintain a neat, clean and well-groomed appearance (specific standards
available).
• Employee is always required to take on the responsibility and wear appropriate Personal
Protective Equipment (PPE) as determined by position and duties.
• Complies with health and safety rules, regulations and procedures to maintain a safe environment.

Working Conditions:
The physical demands and work environment characteristics described here are representative of those
that must be met by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:
Sedentary work: Exerting up to 10 pounds of force occasionally (occasionally: activity or condition
exists up to 1/3 of the time), and/or a negligible amount of force frequently (Frequently: activity or
condition exists from 1/3 to 2/3 of the time), to lift, carry, push, or pull, or otherwise move objects,
including the human body. Sedentary work involves sitting most of the time, but may involve walking
or standing for brief periods of time. Jobs are sedentary if walking and standing are required only
occasionally and all other sedentary criteria are met.

Environmental Conditions:
Inside: Protection from weather conditions but not necessarily from temperature changes. A job is
considered “inside” if the worker spends approximately 75 percent or more of the time inside.

Qualifications:
• Any combination of education and experience equivalent to a four-year college or experience that
provides the required knowledge, skills and abilities.
• No special licenses required.
• One-year front office management experience preferred.
• Additional language ability preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Front Office