Assistant Front Office Manager - Legacy Ventures

Company Overview: We have built our company one person at a time. We understand that our team members are the key to our success. Our...

Essential Duties and Responsibilities: include the following. Other duties may be assigned by supervisor as needed.

• Self-starting personality with an even disposition to effectively communicate with guests, team members and community.

• Be familiar with and adhere to Legacy Ventures Service standards as outlined in the Blueprint and other policies / rules of conduct, to include personal appearance / grooming, attendance and safe / efficient operations.

• Perform any other job related duties as assigned.

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

• Comply at all times with brand and company standards and regulations to encourage safe and efficient hotel operations.

• Comply with certification requirements as applicable for position to include: CPR & First Aid.

• Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.

• Assist to Motivate, coach, counsel and discipline all Front Office personnel according to Legacy Ventures policies and procedures.

• Ensure compliance to brand and company training, using the steps to effective training according.

• Assist with preparation of all Guest Services interviews and follow hiring procedures.

• Assist with new hire 45/90 day and annual Front Office employee performance appraisals according Legacy Ventures guidelines.

• Assist with development of employee morale and ensure training of Front Office personnel.

• Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency, monitor credit report and maintain close observation of daily house count.

• Assist with supervision of the Night Audit function and monitor the Reports for accuracy.

• Review Front Office staff's worked hours for payroll compilation and submit to Accounting on a timely basis.

• Assist with preparation of employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have a flexible schedule and ability to work days, evenings or nights any day of the week, including weekends and holidays.

• Must have exceptional customer service skills

• Demonstrated ability to perform multiple tasks in a busy environment and remain flexible

• Ability to work well in a team environment

• Must have a self-starting personality with an even disposition to effectively communicate with guests and staff.

• Possess excellent written, verbal, and organizational skills. Computer literacy and financial management a must.

Education and/or Experience: College degree preferred. High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.