Assistant F&B Relief Manager - Pebble Beach

Company Background:

For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California’s Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours d’Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting The First Tee.

Job Summary:

The Assistant Food and Beverage Relief Manager will assist Restaurant Managers in all aspects of the restaurant operations to ensure five-star service standards. The Assistant F&B Relief Manager will be responsible for maximizing the financial performance of restaurant operations by providing the highest possible guest service, products, and by fostering a positive work environment for all employees.

Essential Duties & Responsibilities:

• Ability to work closely with outlet department heads, taking on assigned projects and forming synergy with all to promote teamwork with each outlet.
• Participate in recruitment, hiring, promotion and termination of personnel.
• Control labor, operating, food & beverage costs.
• Be a hands-on Leader by providing hands–on assistance whenever necessary.
• Prepare employee performance reviews and handle any necessary follow-up action.
• Complete payroll preparation including totaling time cards and entering hours on computer sheet, if required.
• Prepare employee documents, ETRs, personnel requisitions and leave requests.
• Ensure the accurate completion of monthly dry goods inventories and provide controls to ensure the proper handling and accounting.
• Provide all employees with training manuals and any other documentation as required.
• Conduct huddles on a daily basis.
• Work with Chef de Cuisine on changing out menu items regularly as part of our “Qual” process
• Perform housekeeping and maintenance walkthrough, generate report and follow up with appropriate maintenance requests.
• Oversee menu printing and coordinate micros changes.
• Train, develop and motivate staff to exceed established service standards and PBC Universal Service Standards.
• Ensure that on-going service training programs are provided covering service and sales techniques, including incentive sales contests.
• Handle special requests, complaints, and billing discrepancies; offer compensation where appropriate.
• Review guest comment cards; keep records of incidents requiring communication with guests.
• Keep staff informed of VIP and group schedules and any other special arrangements and events and hotel activities.
• Uphold company standards of conduct, grooming, dress and personal hygiene.
• Represent the restaurant at all appropriate meetings such as staff, pre-convention, training and Food and Beverage meetings.
• Closely monitor quality and appropriateness of all operating equipment.
• Provide input on all capital expenditures.
• Follow all PBC, local, state, and federal health and safety standards, alcohol awareness and ABC guidelines.
• Other projects as assigned by the Food and Beverage Director or General Manager.

Required Skills:

• 3+ years’ experience in a management capacity, preferably with a 4 or 5-star resort.
• Must be knowledgeable about all aspects of beverage operations.
• Excellent management, motivational, communication, and organizational skills required
• Knowledge of food, wine and spirits.
• Excellent interpersonal skills and ability to handle difficult people and situations in a professional manner.
• TIPS certification needed within 90 days of hire.
• SMS and Microsoft Office, Word, Excel and Outlook.

Why work for Pebble Beach Company:

• Competitive Pay: Salary: $70,000/year plus bonus.
• Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health and Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family’s health needs free of cost.
• Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
• We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
• Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
• Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
• Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.