Assistant Director - Westport, CT - Hospital for Special Surgery

How you move is why we’re here. ®
Now more than ever.

Get back to what you need and love to do.

The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize

 the abundant opportunities for growth and success.

If this describes you then let’s talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise

Assistant Director

Full-Time

Wesport CT

Overview:

The Assistant Director is responsible for the operational, personnel, financial, and facilities management of HSS Westport. In collaboration with administrative and clinical leadership for the Connecticut Market, the Assistant Director also supports the execution and operations of strategic initiatives that align with HSS’ goals.

The Ambulatory Services team works to provide an exceptional patient, physician, and staff experience at HSS ambulatory sites. The team works collaboratively to ensure high quality care delivery consistent with the HSS brand, and partners with leaders from various departments throughout the enterprise.

Job Responsibilities:

Operations Management

• Ensures the delivery of an exceptional patient, physician and staff experience. Reviews patient satisfaction, physician experience and employee engagement survey results and responds to complaints/concerns. Develops process improvement and action plans in response to systemic issues.
• Oversees daily operations and critical business functions for physician office visits, radiology exams, and procedures. Ensures new programs are optimally integrated into the site.
• Utilizes available data to make informed decisions on process and performance improvement.
• Strategizes on ways to enhance workflow and patient throughput. Monitors and evaluates implementation of best practices.
• Directs Assistant Clinical Manager and PAS Coordinator to ensure staff receives proper guidance and direction in providing optimal, efficient, and cost-effective patient care.
• Leads efforts to attain key goals related to session utilization, appointment access, and other KPIs.
• Collaborates with Service Line team to onboard new physicians and staff to the site.

Personnel Management

• Guides and directs the hiring, training, retention, discipline and termination of staff
• Ensures that annual performance evaluations are completed for all staff, that performance development plans are created and monitored when necessary, and that annual goals are established.
• Ensures that all staff complete mandatory education modules.
• Identifies opportunities for educational programs and in-services for staff and ensures staff competencies are maintained.
• Coordinates staff meetings and ensures that appropriate and relevant information is disseminated to staff through this and other forums including email.
• Meets weekly with management team and leads daily huddles; ensures follow through of meeting takeaways.
• Oversight includes direct supervision of Assistant, Clinical Manager, PAS Coordinator and indirect supervision of clinical support (nursing) and patient access staff.

Financial Management

• Prepares annual operating and capital budgets, initiates and maintains purchase orders, manages invoices, and monitors monthly expenses. Performs analysis to explain monthly budget variances.

Site Development and Facilities Management

• Serves as a critical member of a multi-disciplinary team responsible for the implementation of the site and renovations of existing space. The Assistant Director will be involved with all aspects of these initiatives, including but not limited to: clinical and operational programming, facility design and development, staffing, equipment and supply procurement, go-live implementation.
• Coordinates repairs/maintenance calls and tracks survey/review of items that require regular evaluation (i.e. fire extinguishers).
• Responsible for ensuring a clean and well-functioning physical plant environment; ensures required medical/administrative supplies, equipment, and furniture are available, in appropriate working order, and in the quantities required for the team.

Culture

• In alignment with HSS’ goals, fosters a workplace culture that encourages respect, trust, empathy, and support
• Ensures a respectful and safe physical environment for patients and staff
• Fosters an inclusive culture and team approach, in a highly matrixed organization, to both daily work functions as well as performance improvement initiatives.
• Serves as a mentor for emerging leaders.
• Builds productive professional relationships with physicians and their staff.

Leadership

• Challenges the status quo by developing and championing new ideas that add value to the organization; specifically (and continuously) assessing and improving Center operations and systems, with particular focus on enhancing the patient experience.
• Develops, implements, and manages projects and initiatives using a systematic approach to translate work plans into actionable components and measurable outcomes.
• Collaborates with leadership team to set priorities/goals
• Serves on a variety of enterprise-wide committees and initiatives

Experience:

• Minimum 2 years of progressive management experience, preferably while working in an ambulatory care setting.

Education:

• Bachelor’s degree required
• Master’s degree or equivalent preferred