Assistant Director, Talent & Culture - FAIRMONT

Fairmont Breakers Long Beach will revive one of California’s best-known and beloved luxury hotels. Originally opened in the roaring twenties as a lavish hotel on the waterfront, The Breakers was a sought-after destination for world-famous stars. The historic property will reopen after a significant restoration, creating 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with 360-degree views of the Pacific; a blissful two-story spa, wellness and fitness center; live jazz club; and 10,000 square feet of indoor and outdoor function space.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark.

This position supports the management of the Talent & Culture Department of the property and pertains to all areas which support the Fairmont philosophy of creating an environment where each and every colleague is recognized and feels valued for their contributions.

This role will support leaders and colleagues in all elements of the Talent Journey including: Employer Branding, Talent Selection, Induction & Onboarding, Performance Management & Feedback, Colleague Engagement, Learning & Development, Talent Management, Career Management, Diversity, Equity & Inclusion, Policies & Procedures, Recognition, Compensation & Benefits, Health & Wellness, and Corporate Social Responsibility with the objective of providing business support to all departments through collaboration and coaching.  

Primary Responsibilities include but not limited to:

• Manage the day-to-day operations of the Talent & Culture Department
• Lead and provide support to the Talent & Culture team members

• Consistently offer professional, friendly and engaging service
• Be a role model within the hotel and exhibit and practice professional leadership skills, which are fully aligned with our culture, values and pillars
• Promote positive Colleague relations through an environment that encourages open communication, trust, mutual respect, and fun
• The ability to organize, attend and participate in management of employee functions
• Assist the Director of Talent & Culture in assessing organizational needs, developing aligned Talent & Culture solutions and implement strategies in the areas of employee relations, compensation and benefits, recognition, administration and Colleague wellness

• Maintain relationships with local schools, colleagues and universities
• Engage in Talent & Culture social media initiatives to promote the property as the best place to work
• Compile entries for local HR and Employer recognition awards
• Manage and oversee the recruitment process
• Implement retention strategies to fulfill business need objectives

• Follow and Implement all Company established onboarding procedures which ensure new colleagues feel welcome and all team members are prepared for colleague arrival
• Coordinate and conduct Company and brand specific orientation programs and other training programs

• Support an environment which promotes open ongoing feedback and coaching to bridge gaps for better performance
• Assist Departmental Leaders with the development of specific action plans to address issues and concerns identified in Colleague feedback
• Celebrate team and individual success
• Assist Managers in setting objectives and goals for supervisor and assistant managers

• Provide training and support to all colleagues and leaders
• Evaluate the effectiveness of the training by communication with department supervisors and front-line talent
• Support colleagues to access learning opportunities
• Assist leaders to identify best star talent
• Assist leaders in the preparation of succession plans

• Support the implementation of Talent & Culture strategies
• Provide advice on employment legislation and developments in labor laws, Employment Standards and Human Rights in California.
• Communicate Talent & Culture policies and procedures to all leaders and colleagues

• Promote work-life balance to achieve a healthy workforce in each department
• Support the motivation of talent through recognition, rewards program, and regular activities through the hotel
• Implement programs and plan events to recognize key events in the lives of our colleagues including birthdays, years of service, births, etc.

• Oversee Benefits and Wellness programs including health benefit billing processes
• Provide support to colleagues who have undergone any crisis situation or trauma
• Support a safe working environment by ensuring local regulations and Accor safety standards are upheld for workplace health and safety

• Ensure employee final pay is accurate, timely, and in keeping with legislative requirements
• Complete exit interviews with departing colleagues

• Advance positive employee relations by building effective working relationships with all constituents
• Provide assistance and support with employee relations issues
• Provide support in Colleague coaching and counseling
• Conduct disciplinary meetings when required
• Process and maintain confidential information and properly document information for payroll purposes
• Provide assistance related to employee relations such as direct line committee organization, employee communication, bulletin boards, employee of the month program, employee picnics, parties and general meetings
• Follow and enforce policies and procedures
• Follow all safety policies
• Participate in the departmental financial budgeting and month-end processes
• Assist the team in performing administrative duties within the department
• Perform other duties as assigned

• 3-5 years of Human Resources leadership experience
• Prior hospitality experience is desirable
• Previous experience in unionized environment required
• Strong knowledge of federal, state, and local law required
• Reading, writing, and oral proficiency in English & Spanish required
• Previous experience in Learning & Development a strong asset
• Strong knowledge in handling requests for leave of absence and worker’s compensation
• Computer literate in Microsoft Office applications
• University/College degree in a related discipline preferred
• HR certification an asset
• Strong organizational and leadership skills
• Highly responsible & reliable with strong sense of urgency
• Resourceful and ability to work cohesively as part of a team

What is in it for you:

• Salary Range: USD $85,000 - $95,000
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity.  A home away from home where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.