Assistant Director, Student Services, Summer Session - JR28423-3800 - Masco Corporation

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12384730 Department
College Summer Session
About the Department
Summer Session, the College
Job Summary
This position directs the day-to-day student-related operations for
pre-college and undergraduate students enrolled in Summer Session
primarily for credit and remote programs. An essential objective of this
role is to shape and implement policies and procedures regarding
admissions, including scholarship awards; communications with students
and parents, including maintaining the Summer Session website; managing
the online application, student support, and all other student services
related aspects of Summer Session programming; and delegating tasks to
support staff where appropriate. The incumbent acts as the lead on all
logistical and technical details related to the admissions process,
working closely with eTech and the Office of College Admissions, and
serves as the primary reviewer of pre-college student qualifications
during the application process. This role also serves as the pre-college
academic advisor and coordinates student services together with
appropriate campus resources.
Responsibilities
- Develops and implements student-related policies and procedures for
a complex and constantly evolving portfolio of programs, including
remote, residential, one and two-week, and multi-week programs for
pre-college and undergraduate students, with an eye toward
optimization.
- Ensures accuracy in all student-related processes and
record-keeping.
- Recommends policy changes as needed in response to new programs and
evolving circumstances.
- Serves as Slate CRM lead, reviewing and revising application and
associated queries and forms, keeping abreast of new functions in
Slate and how they might be used to program advantage, and
troubleshooting issues as needed.
- Develops and oversees admissions processes, workflow, and timelines.
- Monitors, reports on, and analyzes admissions data regularly,
recommending action where appropriate regarding course/program
capacity, outreach strategies, and timelines.
- Acts as a primary admissions reader for pre-college programs, making
decisions regarding admissions, financial aid awards, and course
placement.
- Develops and implements financial aid awards process for pre-college
students, including tracking funds allotted, determining student
eligibility, reporting on outcomes, and making budgetary
recommendations.
- Develops communications streams for students and parents about key
decisions, information, and policies, including online information
sessions for prospective and incoming students and their families.
- Maintains the Summer Session website, conducting an annual review in
consultation with the Director of Academic Programs, and revising
where necessary.
- Serves as point of contact for students and parents, including
functioning as pre-college academic advisor.
- Liaison with key partners on campus such as IT Services, Student
Wellness, and Student Disability Services to help shape policies and
advocate on behalf of student needs.
- Sets and communicates program priorities and performance standards
and assesses operations using these criteria. Plans and conducts
quality assurance reviews and recommends changes as appropriate.
- Analyzes program budgets and recommends or makes budgetary
recommendations.
- Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related
field.
Work Experience:
Minimum requirements include knowledge and skills developed through 2-5
years of work experience in a related job discipline.
Certifications:
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Preferred Qualifications
Education:
- Master's degree or a comparable advanced degree.
Experience:
- A minimum of 3 to 5 years of experience working in a higher
education setting, or similar experience.
- Background in selective admissions, advising, program development,
or a related area.
Technical Skills or Knowledge:
- Proficiency with Microsoft Word, Outlook, and Excel.
- Proficiency with Slate strongly preferred.
- Demonstrated ability to master database programs and learn new
technologies.
Preferred Competencies
Strong verbal and written communication skills.
Deep commitment to customer service and the ability to speak with
diverse populations.
Detail oriented with strong organizational and problem-solving skills.
Strong analytical and decision-making skills.
Handle multiple concurrent tasks in a competent and professional manner
while also meeting deadlines.
Work effectively with supervision and as a part of a team, individually,
or while taking directions from others.
Maintain confidentiality/di