Assistant Director of Rooms - W Chicago - Lakeshore

About Us:

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

 

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

 

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

 

Check out this video for more information on our great company!

Location Description:

Welcome to W Chicago - Lakeshore, a premier property in the Pyramid Global Hospitality portfolio. Situated in the heart of Chicago, Illinois, our hotel features 520 guest rooms and an impressive 20,386 sq ft of meeting space, offering a dynamic and sophisticated environment for both guests and employees.

 

At W Chicago - Lakeshore, we pride ourselves on delivering exceptional service and creating unforgettable experiences. As a member of our team, you’ll work in a vibrant and supportive setting, surrounded by the stunning views and lively energy of Chicago. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.

 

Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at W Chicago - Lakeshore. Take the first step towards a rewarding career by applying today.

Overview:

The Assistant Director of Rooms at W Chicago - Lakeshore is responsible for ensuring the seamless operation of the Rooms Division, including Front Office, Housekeeping, Guest Services, and related departments. This leadership role requires exceptional attention to detail, strong communication skills, and a passion for delivering the W brand’s Whatever/Whenever service philosophy to our guests.

Key Responsibilities:

Operational Excellence

• Oversee the daily operations of the Front Office, Housekeeping, and Guest Services teams, ensuring brand standards are met and exceeded.
• Assist in creating and implementing strategies to enhance guest satisfaction, streamline operations, and optimize revenue.
• Monitor and manage the department’s performance metrics, including occupancy, guest satisfaction, and employee productivity.
• Conduct regular property inspections to ensure all rooms and public areas meet brand standards.

Leadership and Team Development

• Lead, mentor, and develop a diverse team of managers and associates, fostering a positive and inclusive work environment.
• Assist with recruiting, onboarding, and training team members to uphold W brand standards and service excellence.
• Ensure effective communication and collaboration across departments to achieve organizational goals.
• Act as a role model for team members by embodying the W brand’s culture and values.

Financial Management

• Assist in managing departmental budgets, forecasting expenses, and achieving financial targets.
• Analyze financial reports and operational data to identify areas for improvement and cost-saving opportunities.
• Support revenue management initiatives, such as upselling programs and inventory control.

Guest Experience

• Champion the W brand’s Whatever/Whenever philosophy to provide personalized and memorable guest experiences.
• Handle guest feedback, complaints, and special requests with professionalism and efficiency.
• Collaborate with the Director of Rooms and other departments to implement initiatives that enhance guest loyalty and satisfaction.

Qualifications:

• Bachelor’s degree in Hospitality Management or a related field preferred.
• Minimum of 3-5 years of progressive experience in rooms management within a luxury or lifestyle hotel environment.
• Experience with Marriott systems, including Opera, MARSHA, and GXP, is highly desirable.

Compensation Range:The compensation for this position is $90,000.00/Yr. - $105,000.00/Yr. based on qualifications and experience.