Assistant Director of Project Delivery Excellence - Corporate Services Market - Gresham Smith
Nashville, TN 37201
About the Job
As a multimarket firm, we touch many areas of life: from designing highways and bridges that connect people, to clean water systems, to hospitals and corporate campuses of the future. That's why we're able to offer endless opportunities for people to hone their skills and strengthen their understanding of different disciplines and perspectives. Behind all the hard work is a team of really sharp, down-to-earth people who love a good challenge - and a good time.
The Assistant Director of Project Delivery Excellence is responsible for evaluating, planning, developing, and implementing the firm's Quality Management System (QMS) to provide a standard set of procedures, work instructions, and other tools that provide a straightforward methodology for project execution. This position reports to the Director of Project Delivery Excellence.
Responsibilities:
Required Qualifications:
Preferred Qualifications:
Gresham Smith is committed to a diverse and inclusive workplace. Gresham Smith provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law.
Gresham Smith will not accept unsolicited resumes from recruiters, headhunters, contract recruiters, search firms, or employment agencies. An executed GRESHAM PLACEMENT SERVICES AGREEMENT (PSA) is required prior to any payment obligation for either a referral or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously executed PSA, GRESHAM SMITH explicitly reserves the right to recruit and hire those candidate(s) at its discretion, and without any financial obligation whatsoever to the recruiter or agency. Any such unsolicited resume or candidate contact information, including those submitted directly to GRESHAM SMITH'S hiring managers or any other employee, shall become the property of GRESHAM SMITH upon receipt.
The Assistant Director of Project Delivery Excellence is responsible for evaluating, planning, developing, and implementing the firm's Quality Management System (QMS) to provide a standard set of procedures, work instructions, and other tools that provide a straightforward methodology for project execution. This position reports to the Director of Project Delivery Excellence.
Responsibilities:
- Lead the development of firm-wide Quality training materials for all eight markets including in-person classes, web-based lunch and learns, and virtual self-led learning through The Learning Center.
- Collaborate with the Assistant Director of Project Management on several topics that span the responsibility of the Project Delivery Excellence Pillar (PDE).
- This includes the development and delivery of several multi-day Essential Skills Training workshops and virtual self-directed learning for the practice.
- Develop and implement new QMS procedures to address critical quality-related project delivery activities.
- Monitor adherence to the QMS through project reviews, virtual meetings and mentoring.
- Maintain Key Performance Indicators (KPIs) for Project Executives, Project Managers, Project Professionals and Assistant Project Managers to address their performance in the areas of Quality, Team Relationships, Client Relationships, and Financial Performance.
- Maintain employee portal resources, including Quality and Design Standards Toolbox.
- This includes the online libraries of QMS documents, Design Documents, Presentations and links to other relevant websites and portal pages.
- Manages access to online industry standards and codes.
- Maintain awareness and make recommendations for suitable technologies and software that benefit all aspects of project delivery.
- Assist the Director of PDE with the development of the annual business plan to support the firmwide business and strategic plans.
- Coordinate with Market Vice Presidents and Technical Practice Leaders and other leaders to identify and address QMS needs and concerns within each market. Collect feedback, develop documents and processes for improvement that align with the firm's business and strategic plans.
- Lead the development of QMS documents that support the firms Document Control Specialists through regular meetings.
- Lead leadership groups aimed at improving certain specific areas of project delivery, including specific disciplines, specific phases and specific service lines.
- Lead the interview process for senior-level PDE positions when needed.
- Provide leadership, mentoring, technical direction and supervision to PDE team members to ensure effective support to the practice is provided.
- Maintain standard tools and exhibits that establish clear definitions and delineations of the roles and responsibilities for each role on a project.
- Assist with internal independent Project Reviews of selected projects to identify conformance with established QMS procedures and practices.
- Collaborate with Practice Excellence Directors, Market Vice Presidents, Corporate Services Directors and other leaders to ensure project management priorities are consistently communicated and implemented and that they are in alignment with the strategic plan of the firm.
- Track and communicate best practices and lessons learned.
- This role is supported by Learning and Development, Risk Management, Information Technology, Practice Technology, Corporate Communications, Operations, Accounting, Human Resources and senior management.
Required Qualifications:
- Bachelor's degree in engineering, architecture, or related field with 20 years of experience in the A/E/C industry.
- Certification as a Professional Engineer, Registered Architect, Registered Interior Designer, or Project Management Professional (PMP)
- Experience as a Project Manager on a wide variety of project sizes and types.
- Experience in providing oversight, formal training, and supervision for practitioners.
- Strong organizational, managerial, and interpersonal skills.
- Ability to be a coach and mentor.
- Behavioral awareness and savvy to effectively work with a variety of teams, disciplines, and personalities.
- Excellent verbal and written communication skills.
- Work is within an office environment and will require travel to Gresham Smtih offices on a regular basis.
Preferred Qualifications:
- The preferred candidate will be familiar with Project Management Institute (PMI) guidance for project management and have experience implementing and overseeing firmwide programs.
- Experience in a multi-discipline A/E firm or infrastructure organization is desired.
- Construction management experience.
Gresham Smith is committed to a diverse and inclusive workplace. Gresham Smith provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law.
Gresham Smith will not accept unsolicited resumes from recruiters, headhunters, contract recruiters, search firms, or employment agencies. An executed GRESHAM PLACEMENT SERVICES AGREEMENT (PSA) is required prior to any payment obligation for either a referral or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously executed PSA, GRESHAM SMITH explicitly reserves the right to recruit and hire those candidate(s) at its discretion, and without any financial obligation whatsoever to the recruiter or agency. Any such unsolicited resume or candidate contact information, including those submitted directly to GRESHAM SMITH'S hiring managers or any other employee, shall become the property of GRESHAM SMITH upon receipt.
Source : Gresham Smith