Assistant Director of Program Support - Dallas Children's Advocacy Center

The Dallas Children's Advocacy Center is seeking an experienced Assistant Director of Program Support to lead and manage our Progra...Education and Experience: Four (4) years of high-level administrative experience and 3 years of supervisory experience required. Prior Experience in receptionist roles preferred. Associate degree from an accredited university in related field required. Bachelor’s degree preferred. Experience with client database preferred. Bilingual preferred.

 

Knowledge, Skills, and Abilities:

Strong supervisory skills

Knowledge of general administrative services responsibility and duties processes.

Knowledge of common software and database systems related to administrative duties.

Skilled in time management, communication, organization, and attention to detail.

Skilled in Microsoft Office Suite (intermediate).

Skilled in handling escalated issues via phone and in-person.

Ability to problem solve and critically think in a fast-paced environment.

Ability to provide written and verbal feedback and coaching to staff.

Ability to plan for and keep track of multiple projects and deadlines.

Ability to mentor and demonstrate and provide excellent customer service in busy and sometimes challenging environments.

Ability to motivate, lead and develop the administrative team.

Ability to bring others together to try and reconcile differences and uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Ability to establish and maintain professionally challenging achievement goals and exerting effort toward mastering tasks and a willingness to take on responsibilities and challenges.

Ability to maintain client confidentiality and ensure team members maintain client confidentiality.

Ability to maintain and follow all HIPAA guidelines to ensure client protection and confidentiality.

Excellent presentation and communication skills, both written and verbal.

Demonstrated ability to work with all levels of employees, board members, partners, and community.

 

WORK ENVIRONMENT:

 

Work Location: All work must be performed in the office due to client confidentiality.

Mental and Physical Abilities: Duties are usually performed seated with occasional periods of standing or walking. Limited physical effort is required associated with lifting and carrying objects (less than 25 lbs.). 

Working Conditions: Work may be performed but is not limited to an office environment.

Essential Functions: This job description should not be interpreted as all-inclusive.  It is intended to identify the essential functions and requirements of this position.  The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Core Values:

Must demonstrate/live our organization’s core values: 1. Put the child first in all we do, 2. Operate as a part of a seamless team, 3. Work with a servant’s heart.

DCAC is proud to be an Equal Opportunity Employer and we believe in an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

 

BENEFITS:

100% Paid Employee Health Insurance-PPO

100% Paid Employee Dental Insurance

100% Paid Short Term Disability

100% Paid Long Term Disability

100% Paid Basic Term Life and AD&D Benefits (one times your annual earnings up to $50,000)

Vision Insurance through Superior Vision

Pet Insurance through Nationwide

Legal Services through Freshbenies

Flexible Spending Account

Dependent Spending Account

Six (6) weeks' of paid Parental Leave

Employee Assistance Plan (EAP)

Health Advocate

WellVia Teladoc Program

403b Retirement and Contribution Plan with up to a 4% employer contribution

Supplemental Insurance: Accident Insurance, Hospital Indemnity Insurance, Critical Illness Insurance

Bilingual Stipend (English/Spanish) of $2,700 annually

Cell Phone Stipend

10 Paid Holidays

2 Floating Holidays

14 Wellness Days

10 Vacation Days 

DCAC participates in the Public Service Loan Forgiveness Program (PSLF)