Assistant Director of Operations Support - University of California, Santa Barbara

Assistant Director of Operations Support

Facilities Management

University of California, Santa Barbara

Summary of Job Details:

Under general direction of the Director of Facilities Management (FM), oversees the management, coordination, and performance of multiple FM operational activities and services including maintenance support, Work Service Center call triage and tracking of repair services, campus communications related to infrastructure and safety issues, and procurement services for Design, Facilities, and Safety Services (DFSS). Oversees the computerized maintenance management system (CMMS) program to ensure efficient flow of work orders through the system and supervises the flow of all maintenance work through the system. Manages a variety of data and records to accurately account for labor, materials, tools, equipment and rolling stock. Works closely with a varied clientele ranging from custodial, grounds and trades staff to architects, project managers and design engineers to ensure that work is completed to maximum customer satisfaction. Oversees all aspects of the Facilities Management Storeroom Operations and inventory management of over 5000 skus with an estimated value of $1M worth of materials. Directs and coordinates activities of the Storeroom Operations and Procurement Services with the annual average spend of $7M. Facilitates forecasting and strategic planning for FM. Creates and maintains effective "benchmarks" for production work to include the cost of materials, cost of labor, cost of materials used, and other resources. Develops key indicators related to FM performance, planning and delivery, equipment performance and run-time. Analyzes FM data and makes recommendations for improvements. Responds to system-wide requests for information regarding FM's business matters. Provides oversight, coordination and liaison with university organizations including but not limited to: Equipment Management, Design & Construction Services, Housing, Dining & Auxiliary Services, Business & Financial Services, External and Internal Audit, Office of the President as well as outside service enterprises to resolve any Facilities Management issues or plans for operational improvement that may affect the campus community. Plans, develops and manages an operating budget for the Operations Unit including the forecasting and reporting of future growth and needs. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Formulates, implements, and monitors FM processes and programs. Develops plans to meet objectives and deliver results. Manages fiscal, physical, and personnel resources and may manage multiple facilities and personnel.

Required Qualifications:

• Bachelor's degree

• 4-6 years’ experience in the utilization of maintenance management software applications.

• Strong skills to facilitate and collaborate with diverse internal and external constituencies on short- and long -term facilities planning and management. Strong interpersonal skills including verbal and written communication, active listening, critical thinking, persuasiveness, advising and counseling skills.

• Demonstrated ability to manage, supervise, and direct a professional and skilled-level staff of highly specialized and technical personnel, including the knowledge and ability to effectively plan, organize, and coordinate work in situations where numerous diverse demands are involved. Knowledge and understanding of modern management principles, practices, methods, procedures, and techniques.

• Thorough knowledge and ability sufficient to interpret and provide guidance on complex written material and specifications, and knowledge sufficient to make clear and accurate oral and written presentations.

• Strong analytical, research, and report preparation skills to meet regulatory and budgetary reporting requirements. Strong knowledge of University rules and regulations, processes, protocols, and procedures for budget, accounting, and fund management. Proven experience managing multi-functional and diverse programs of significant budgetary impact to both the overall campus and department.

• Advanced expertise in administering a proactive maintenance program utilizing FM software.

• Strong skills in management, regulatory compliance, and operations planning. Proven successful track record and understanding of work production, scheduling, and coordination; material and service contracting; client relations; material acquisition, storage and delivery typical to a large, complex facilities maintenance operation. Broad knowledge of building trades, associated language, maintenance materials, and purchasing practices.

• Advanced knowledge of construction and maintenance repair materials and parts. Strong skill in ensuring assistance to shop personnel and field technicians in identifying and sourcing parts through local vendors.

Special Conditions of Employment:

• Maintain a valid CA driver’s license, a clean DMV record and enrollment in the DMV Employer Pull-Notice Program

• Satisfactory criminal history background check

• UCSB is a Tobacco-Free environment.

Pay Rate/Range: $125,000.00 to $140,000.00/year.

Days/Hours: Monday – Friday 7:30 am - 4:30 pm

Benefits Eligibility: Full Benefits

UC Santa Barbara is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit:

For the University of California's Anti-Discrimination Policy, please visit:

Application review begins: 1/17/2025

Apply online at

Job #75086