Assistant Director of Capital Infrastructure & Facility Management - Pinnacle Consulting Group, Inc.

Assistant Director of Capital Infrastructure & Facility Management: As a member of the Director Leadership Team, the Assistant Director of Capital Infrastructure and Facility Management (CIFM) reports to the Director of Capital Infrastructure and Facility Management and principally performs a collaborative role in the Director Leadership Team and the overall in the CIFM Department. The Assistant Director is responsible for directing work while-planning and aligning staff, operations, and administrative functions of the Department to optimize work processes. The Assistant Director is responsible for developing and administering policies, procedures, controls and reporting systems to ensure completion of client services and adherence by staff to policies and procedures, client budgets and daily operations. The Assistant Director identifies and implements systems and resources that provide productivity, efficiency and quality control to the Department that cultivates innovation. The Assistant Director is responsible for client satisfaction, including oversight and development of client budgets and scopes of client services. The Assistant Director provides leadership within the Department, with the other Assistant Directors and across the Company by communicating effectively and utilizing procedures and practices that instill trust and builds collaboration.

Organizational Competencies and Cultural Values Summary:

PCGI's work culture encompasses the values of excellence, teamwork, respectfulness, effective leadership, and exceeding expectations. Employees and the Executive Leadership Team promote and support our non-negotiables of Graciousness, Respectfulness, Responsible, Team Focused, Aware, Integrity and Hungry. This position is expected to demonstrate PCGI's company culture and values, working cooperatively to identify and implement systems and resources across the department, and assist in the implementation of PCGI's vision and annual goals.

Major Responsibilities:

1. Department Management

• Coordinates and communicates frequently with the Director in all areas of Department Management, ensuring alignment with the Director's and the Company's leadership.
• Develops, establishes and ensures internal cohesion and adherence to department policies and procedures related to client services and in compliance with regulatory requirements and best practices.
• Ensures high performing, effective and efficient client service teams.
• Assists with staff development by utilizing the Professional Development Plans (PDP) as well as utilizing other performance and training opportunities.
• Meets regularly with Department staff members in one-on-one meetings.
• Anticipates operating challenges and situations and provides proactive solutions and recommendations to Director.
• Researches and provides recommendations to the Director to strategically enhance systems, tools and resources for overall client services and assists with implementation.
• Assists with oversight of each client budget and adherence to billable hours and agreed upon scope.

1. Coaches, trains and mentors Department Personnel

• Demonstrates Company culture and values in leadership role.
• Assists with directing staff activity, preparation of department budget allocations and assigning workload.
• Monitors workload and holds team accountable for meeting billable hours.
• Assists with the development and mentoring of staff through clear and consistent communication using the Proficiency Review and other available information.
• Assists in holding staff accountable to department and Company policies and procedures.
• Ensures staff has appropriate and sufficient resources.
• Assists with monitoring and maintaining department personnel job satisfaction, department morale, and adherence to company values.
• Assists with the recruitment of new staff, including performing interviews and pre-employment skills assessment.

1. Client Relations

• Assists with management of overall client expectations and client satisfaction of Department services.
• Assists with managing and developing client budgets and holding staff accountable for under/over budget amounts in order to provide services according to defined scope and client expectations.

1. Company Relations/Director Team

• Intentionally establishes and maintains strong relationships with Department Directors and Assistant Directors to coordinate, implement and model company policies and procedures, culture and core values, and to address challenges related to daily operations and client services.
• May assist the Director Team with strategic growth and development of department client services.
• Supports the Director and Directors in serving the Director Leadership Team by working across departments to manage overall client services and company operations, balancing department and company needs.
• Provides leadership to all staff in alignment with Company culture and the Director Leadership Team's collective direction.
• Employs teamwork to solve current issues and proactively solve future issues across all departments.
• Implements annual goals on a Department, ensuring alignment with the Company's annual goals and focus.

1. Senior Project Manager/Project Manager

May serve as the Senior Project Manager/Project Manager on some client services teams.

1. Other Duties as Assigned

Supervised by: Director of Capital Infrastructure and Facility Management

Supervises: Assists in supervising all members of the Capital Infrastructure and Facility Management Department.

Qualifications:

To perform this job successfully, an individual must be able to perform each major responsibility satisfactorily. The requirements listed below are representative of the skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

General Skills and Abilities:

• Ability to operate computers using Microsoft Windows and Microsoft Office including Outlook, Word, and Excel, as well as all additional relevant and required computer hardware and software
• Professional appearance and dress consistent with desired corporate image
• Demonstrated knowledge of industry practices and terminology
• Situational awareness
• Ability to identify problems then develop and implement solutions
• Strong reasoning, judgement, problem-solving and conflict resolution skills
• Flexibility and versatility to prioritize and manage projects to completion under multiple, rapidly changing requests
• Excellent organization and attention to detail
• Motivated, driven and engaged demeanor
• Ability to anticipate the needs of clients and team members
• Able to work well under pressure, meet deadlines and follow through on work assignments
• Collaborative work style with an emphasis on building and fostering relationships
• Strong interpersonal skills, ability to communicate well at all levels of the organization.
• High level of integrity and dependability with a strong sense of urgency and results-orientation.
• Inspires and motivates others to perform well and accepts feedback from others.
• Must be willing to carry out company goals and policies.
• Improves and promotes quality and demonstrates accuracy and thoroughness.
• Willing to continue professional development.

Language Skills:

• Ability to communicate (speak, read and write) in English with individuals in person, by telephone, and by email.
• Ability to read, analyze, and interpret various documents and service plans agreements in English.
• Ability to compose business correspondence to a variety of audiences.
• Ability to effectively present information and respond to questions from directors, managers, consultants, constituents, various groups and staff.

Mathematical Skills:

• Ability to calculate figures and amounts as required in maintaining and reporting expenses, estimates, budgets, discounts, interest, proportions, percentages, areas, volumes and circumferences.
• Analytical and detail oriented.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of Board of Directors, constituents, service vendors, and consultants.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Education & Experience Required:

• Bachelor's degree in Business Administration, Engineering, Construction or closely related field.
• Five or more years of progressive experience in infrastructure and facility management.

Education & Experience Preferred:

• Experience in the operation of special districts (Title 32 Governmental Agencies) and governmental accounting.
• Working knowledge of city and state government laws and processes related to formation of special districts and ongoing relations.
• Experience with systems and technology.
• Experience in the professional development and training of staff.
• Experience in developing and maintaining systems for work effectiveness, efficiency and client satisfaction.
• Strong communication skills, strategic-thinking, organizational and analytical skills.

Equipment: Must be able to operate computer, fax machine, copier, telephone, motor vehicle.

Physical Demands: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• This position involves work in an office and outdoors at various project sites. The estimated is 90% indoors and 10% outdoors.
• While performing the duties of this job, the employee is regularly required to stand and walk.
• Has frequent need to perform the following physical activities: bend/stoop/squat, climb stairs, push or pull, reach above shoulders.
• Constant needs to perform the following physical activities: writing/typing, grasping/turning, and finger dexterity.
• Lifting/carrying less than 10 pounds frequently.
• Vision requirements: constant needs to read manuals, reports, financial statements, complete forms and view computer screen.
• Hearing requirements: constant needs to communicate over telephone and in person.

Driving Requirements:

• Must possess a valid Colorado Driver's License and a clean driving record to operate a company owned fleet vehicle.
• Ability and means to travel locally as needed, proof of liability and property damage insurance on vehicle used is required.

Work Environment: The work environment characteristics described here are representative of those an individual may encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual regularly works in an office environment and does not work near moving mechanical parts. The noise level in the work environment is quiet to moderate. Occasional early morning, evening and weekend hours may be required as job duties demand.

Benefits Offered

Benefits:

401k Retirement Plan

Car Fleet for Business Use

Insurance:

Medical Insurance

• OAP Plans
• Traditional PPO Plans

Dental Insurance

Vision Insurance

Life and AD&D Insurance

Long Term Disability Insurance

Short Term Disability Insurance

Health Savings Account (H.S.A.)

Flexible Spending Accounts (F.S.A.: Medical, Limited, and Dependent Care)

Additional:

Paid Time Off

Holiday Time

Position Information

Location: Loveland, CO

Position Status: Full Time Employment

Job Category: Capital & Facilities

Work Experience

Required: Five or more years of progressive experience in infrastructure and facility management

Preferred: Experience in the operation of special districts (Title 32 Governmental Agencies) and governmental accounting, working knowledge of city and state government laws and processes related to formation of special districts and ongoing relations

Education level Required: Bachelor's degree in Business Administration, Engineering, Construction or closely related field

Salary: $100,000 -$115,000

Closing Date: 2/17/2025