Assistant Director of Banquets - Arizona Biltmore - Arizona Biltmore

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Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration and has over 700 rooms, over 200,000 square feet in banquet space, and 8 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining).  

Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here.

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We're looking for an exceptional leader to join our Food and Beverage Team as an Assistant Director of Banquets! The legendary Arizona Biltmore has over 200,000 square feet of meeting space with 77 rooms, the largest room is at almost 25,000 square feet, and a Banquet Team of over 270 team members.

As an Assistant Director of Banquets, you would be responsible for efficiently and effectively managing all banquet operations. Oversee events from planning through execution while ensuring exceptional service and guest satisfaction and working closely with the Director of Banquets, Event Coordinators, Culinary Team, and other hotel staff to create memorable events. In this role, you will directly manage a team of 90 Banquet Servers and report directly to the Director of Banquets. Specifically, this includes the following duties:

• Lead, mentor, and motivate banquet staff to include servers, setup crew, and coordinators while fostering a positive team environment.
• Support the training, development, and evaluation of banquet staff to ensure service standards are met and event protocols are followed.
• Assist in creating staffing schedules based on event need, ensuring appropriate staffing levels and minimizing overtime expenses.
• Assist with planning, organizing, and supervising banquet events ensuring all arrangements meet high standards of quality and guest expectations.
• Coordinate room setups, equipment, and seating arrangements to accommodate event requirements and guest needs.
• Maintain high standards of customer service to ensure a positive experience by addressing any client or guest concerns promptly.
• Act as the point of contact for troubleshooting any last-minute issues or changes during events, demonstrating a proactive and solutions-focused approach.
• Work with the Culinary Team to monitor food and beverage quality and presentation ensuring brand standards and client specifications are met.
• Enforce health, safety, and sanitation policies and procedures ensuring compliance with all relevant laws and regulations.
• Oversee inventory and supply management for banquet operations coordinating with the purchasing department to ensure availability of all necessary items (e.g., linens, tableware, audio-visual equipment).
• Assist with budget tracking, cost control, and resource allocation to ensure profitable operations. This includes monitoring expenses, maximizing revenue, and ensuring cost efficiency without compromising quality.

The typical schedule for this role will be 5-days a week from 12pm-10pm. Hours will fluctuate depending on business needs, therefore, you must have the ability to work extended hours, including nights, weekends, and holidays.

• At least three (3) years of banquet management experience to include experience in operations with at least 100,000 square feet of meeting space
• Luxury hotel / upscale dining experience, preferred
• Strong leadership and team management abilities
• Excellent organizational and multitasking skills
• Exceptional customer service skills and attention to detail
• Financial acumen, with experience managing budgets and controlling costs
• Strong communication skills, both verbal and written
• Ability to remain calm under pressure and make quick decisions.
• Skilled at problem solving and critical thinking.