Assistant Director of Advising Services and Academic Support - University of Pennsylvania

University Overview


The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.




Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.




The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.








Posted Job Title

Assistant Director of Advising Services and Academic Support





Job Profile Title

Coordinator B





Job Description Summary

Serve as a core member of the academic crisis management team (CaseNet), a subset of the Academic Advising staff, that coordinates support services and programs for College of Arts and Sciences students (approximately 6500). CaseNet members directly and proactively support students experiencing challenges that can impact academics via crisis response, case management, and referrals. The College Office seeks someone with excellent advising, communication, and case management skills who is also able to work effectively on a team and carefully keep sensitive student records.





Job Description


The College Office serves the undergraduate population of Arts and Sciences at the University of Pennsylvania. The College works closely with about 60 departments and programs to offer majors and minors, supports roughly 1,200 instructional staff and promotes the value of the liberal arts to an undergraduate population of roughly 6,500 students.




DUTIES: The Assistant Director for Advising Services and Academic Support serves as a core member of the academic crisis management team (CaseNet) that coordinates services and programs for students in academic or personal difficulty including providing support and referrals, and assistance with communications. CaseNet members directly and proactively support students experiencing challenges that can impact academics via crisis response, case management, and referrals. The CaseNet team provides specialized academic advising, guidance on time away from and returns to school, and support regarding academic standing. Provide advice, clarification and interpretation of the rules, regulations and procedures of the College and other University divisions to students, parents, faculty members, and to external constituencies. In addition, this team member will participate in the Working Groups that organize the College Office’s efforts to maintain and improve its administrative functions.




The main duties for this position include:

+ Act as a case manager; provide short and long-term support for students experiencing acute and ongoing academic, wellness, and personal challenges, including students who are on academic probation and students who are taking time away from and returning to school.

+ Provide advice, clarification, and interpretation of the rules, regulations, and procedures of the College and other University divisions to students, family members, faculty and staff members, and to external constituencies. Manage school communications and administration regarding leaves of absence and returns from time away; provide status updates to faculty, advisors, and students.

+ Support CaseNet’s data monitoring projects such as Course Action Notice reporting.

+ Contribute to advising education efforts, meetings, conferences and special events with partner offices and national higher education organizations.

+ Conduct data analysis projects; collaborate with senior staff in implementing College-wide assessment initiatives designed to enrich advising and case management.

+ Notify faculty and relevant campus partners of student emergencies; as appropriate, request that faculty offer extensions, make up exams, and/or other allowances for academic obligations.

+ Participate in the activities of one or more of the advising working groups.






QUALIFICATIONS: Education – Bachelor's degree required, Masters in a related field (Higher education, counseling, social work) preferred

+ Excellent interpersonal and organizational skills required.

+ Understanding of and appreciation for a liberal arts curriculum.

+ 3-5 years’ work experience preferred, directly supporting students experiencing academic and personal challenges, as well as handling sensitive information.

+ Ability to work independently and meet deadlines required.

+ Ability to work cooperatively as a member of a team required.

+ Substantive experience working with complex web applications, enterprise-level FileMaker Pro solutions, Microsoft Excel,

+ Microsoft Word, calendaring, email, and web browsers. Eagerness to grow technology skill set and a passion for new projects and challenges.

+ Have a demonstrated record of working sensitively and effectively with students from a wide range of backgrounds.






*A Cover Letter and Resume/CV are required to be considered for this position. Please upload your Cover Letter where it asks you to upload your Resume/CV; multiple documents are allowed.






Job Location - City, State

Philadelphia, Pennsylvania





Department / School

School of Arts and Sciences





Pay Range

$43,919.00 - $65,000.00 Annual Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.










Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.




Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.




University Benefits

+ Health, Life, and Flexible Spending Accounts : Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

+ Tuition : Take advantage of Penn's exceptional tuition benefits . You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

+ Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

+ Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.

+ Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

+ Wellness and Work-life Resources : Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

+ Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.

+ University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.

+ Discounts and Special Services : From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

+ Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.

+ Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

+ Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.




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To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay



The University of Pennsylvania's special character is reflected in the diversity of the Penn community. We seek talented faculty and staff who will constitute a vibrant community that draws on the strength that comes with a substantive institutional commitment to diversity along dimensions of race, ethnicity, gender, sexual orientation, age, religion, disability, veteran status, interests, perspectives, and socioeconomic status. Grounded in equal opportunity, nondiscrimination, and affirmative action, Penn's robust commitment to diversity is fundamental to the University's mission of advancing knowledge, educating leaders for all sectors of society, and public service. The University of Pennsylvania prohibits unlawful discrimination based on race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.