Assistant Director - Spruce Technology, Inc.
New York, NY
About the Job
Health & Hospitals Corporation - HHC is seeking an Assistant Director
The Change and Problem Asst Director will provide management and production support for the EITS Change & Problem management group. Specifically, they need to be certified in an IT Service Management discipline or well-rounded in IT technologies and complex operating environments. The candidate will be a key member of the Service Management Office program implementation team and work closely development and production support groups. This position will work closely with the SMO program manager and other team members to manage, coordinate and participate in the design, implementation and day to day operations of Change and Problem management.
General tasks and responsibilities will include:
Preffered Skills:
Qualifications for the Job / Certifications /NYS Licenses:
Educational Level:
Equipment/machines Operated:
Computer Programs/Software Operated:
Knowledgeable In:
Years of Experience:
Work hours and location:
Spruce Technology, Inc. is a mid-size, award-winning (Inc 5000, SmartCEO, Entrepreneur of the Year) technology services firm with a steadily growing portfolio of commercial and government clients. Spruce provides innovative technology solutions, specialized IT staff, and IT strategy consulting nationwide. Spruce maintains partnerships with major technology vendors and continually develops leading-edge offerings in service areas such as digital experience, data services, application development, infrastructure, cyber security, and IT staffing.
Spruce Technology, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Consistent with the Americans with Disabilities Act, it is the policy of Spruce Technology, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.
The Change and Problem Asst Director will provide management and production support for the EITS Change & Problem management group. Specifically, they need to be certified in an IT Service Management discipline or well-rounded in IT technologies and complex operating environments. The candidate will be a key member of the Service Management Office program implementation team and work closely development and production support groups. This position will work closely with the SMO program manager and other team members to manage, coordinate and participate in the design, implementation and day to day operations of Change and Problem management.
General tasks and responsibilities will include:
• Adheres to IT Service management model and ITIL best practice Change & Problem Management Framework, in accordance with the goals and timing, set by business, EITS stakeholders, EITS Change/Problem Management.
• Go-Live initiatives, CAB & Problem Advisory Board meetings.
• Participate in the review and impact assessment of software/hardware upgrade releases.
• Manage scope, strategies, and risks and issues related to go-live implementation and escalate to stakeholders as appropriate.
• Track progress across multiple efforts and report status internally to all associated teams.
• Coordinate, support release deployments and Vendor/ Ancillary systems/applications
• Serve as expert on Change and Problem process, helping ensure that all changes are processed and documented in accordance with corporate policies ensuring compliance
• Service Now general usage, practical experience navigating the tool suite, exercising capabilities
• Training, coaching and day to day operations support of process and tool activities
• Support production Operations for Change & Problem management
• Support and assist Development and Infrastructure Services subject matter experts in the planning, coordination and processing of software releases and changes to IT infrastructure components.
• First and second level support for Change / Problem RCA request processing, follow ups of all life cycle activities
• Service Desk & Operations Center liaison, coordination activities, follow up for changes that cause service outages and participate in RCA
• Develop process and procedure documents to support development/productions operations
• Go-Live initiatives, CAB & Problem Advisory Board meetings.
• Participate in the review and impact assessment of software/hardware upgrade releases.
• Manage scope, strategies, and risks and issues related to go-live implementation and escalate to stakeholders as appropriate.
• Track progress across multiple efforts and report status internally to all associated teams.
• Coordinate, support release deployments and Vendor/ Ancillary systems/applications
• Serve as expert on Change and Problem process, helping ensure that all changes are processed and documented in accordance with corporate policies ensuring compliance
• Service Now general usage, practical experience navigating the tool suite, exercising capabilities
• Training, coaching and day to day operations support of process and tool activities
• Support production Operations for Change & Problem management
• Support and assist Development and Infrastructure Services subject matter experts in the planning, coordination and processing of software releases and changes to IT infrastructure components.
• First and second level support for Change / Problem RCA request processing, follow ups of all life cycle activities
• Service Desk & Operations Center liaison, coordination activities, follow up for changes that cause service outages and participate in RCA
• Develop process and procedure documents to support development/productions operations
Preffered Skills:
• Self-starter, collaboration skills
• Problem solver
• Problem solver
Qualifications for the Job / Certifications /NYS Licenses:
• ITSM/ITIL proficiency
Educational Level:
• A Bachelor's Degree from an accredited college or university and eight (8) years of progressively responsible experience in information technology discipline with an emphasis on planning, liaison and inter-organizational relationships, or related administrative or managerial functions
• Satisfactory combination of education, training and experience
• Satisfactory combination of education, training and experience
Equipment/machines Operated:
• Highly proficient with Microsoft Office applications
• Demonstrated experience using a ITSM suite of tools such as BMC Remedy, ServiceNow
• Demonstrated experience using a ITSM suite of tools such as BMC Remedy, ServiceNow
Computer Programs/Software Operated:
• Microsoft suite of applications (Word, Excel, Power Point)
• ITSM suite Appls (ServiceNow, Remedy, other)
• ITSM suite Appls (ServiceNow, Remedy, other)
Knowledgeable In:
• IT Service Management
• Demonstrated operations experience
• Demonstrated operations experience
Years of Experience:
• Minimum 10 years or more with demonstrated operational experience
Work hours and location:
- Onsite Location address: 50 Water Street NY, NY 10004
- Service Period (months): 6 months
Spruce Technology, Inc. is a mid-size, award-winning (Inc 5000, SmartCEO, Entrepreneur of the Year) technology services firm with a steadily growing portfolio of commercial and government clients. Spruce provides innovative technology solutions, specialized IT staff, and IT strategy consulting nationwide. Spruce maintains partnerships with major technology vendors and continually develops leading-edge offerings in service areas such as digital experience, data services, application development, infrastructure, cyber security, and IT staffing.
Spruce Technology, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Consistent with the Americans with Disabilities Act, it is the policy of Spruce Technology, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.
Source : Spruce Technology, Inc.