Assistant Director, Loan Servicing - DriveTime
Mesa, AZ
About the Job
What’s Under the Hood
DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.
That’s Nice, But What’s the Job?
In short, as an Assistant Director of Loan Servicingyour primary responsibility is to provide leadership, direction and strategy toleaders and advisors within their assigned teams to ensure expected results and objectives are achieved.
In long, our Assistant Director of Loan Servicingis responsible for:
Lead, develop and motivate Loan Servicing team, including teams across sites and/or disciplines, to deliver to established goals, objectives and KPIs
Participate as a member of the Servicing Senior Leadership team; partner with other key stakeholders to champion, develop, and communicate a consistent strategic platform, mission, and purpose for the organization
Own and assume accountability for customer service, delinquency prevention, and roll rate objectives and outcomes for the department
Identify and react to data-driven insights on Key Performance Indicators (KPI) and standardized business metrics
Identify initiatives and improvements in technology, systems, and policies to enhance service and employee retention; work collaboratively across functions to design and implement initiatives
Partner with product on practical project solutions regarding system feature/functionality and/or process enhancements.
Manage dashboards and reports to evaluate performance,identify trends and remain up-to-date
Continue to develop and implement methods to record, assess, and analyze customer feedback across their journey
Lead, manage, and develop direct and indirect team members to increase talent, diversity, capabilities, and drive performance
Participate in the recruitment of industry-leading talent to build a high-performing team
Examines daily workload volumes to prioritize work efforts and maximize return on investment.
Directs, guides and influences staff in handling all types of situations to determine the most effective method of operation
Handle internal employee matters such as reviews, promotions, disciplinary actions, terminations, etc., in conjunction with Employee Experience.
Resolve problems or situations using company or standardized procedures and policies, and comply with laws and regulations, such as the Fair Debt Collections and Practices Act (FDCPA), Grahm-Leach-Bliley (GLB), Telephone Consumer Protection Act (TCPA), and Fair Credit Reporting Act (FCRA) .
Partner, communicate, and facilitate collaborative interactions with peer organizations to ensure objectives, tactics, and long-term strategies are aligned and executed appropriately to achieve business goals.
Manage and implement department budget
Support leadership team in systems / operations processes, customer relations & issue resolution, if escalation required
So What Kind of Folks Are We Looking for?
Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
A mind for the details. Okay we know "detail-oriented" is on about every job description - but we really mean it!
Agile in a fast-past environment. We move, and we move quickly. Thriving in an environment that never stops, is a must.
Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together.
Organization and time management skills in spades. You’ll be handling multiple projects and deadlines that will require you to prioritize then re-prioritize then re-prioritize again.
Exceptional interpersonal skills. Friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
Rebel with a cause. You are always looking beyond the obvious for continuous improvement.
Takes a hold of the wheel. You’ll need to take the initiative and be comfortable doing so.
The Specifics.
Bachelor’s Degree required
5+ years of Leadership experience managing multiple teams, multi-site management experience preferred
Experience with leadership development
Demonstrated ability to build effective teams and motivate employees
Strong initiative, drive, and strategic planning skills
Willingness to set and maintainhigh standards of performance
Strong technical, interpersonal, and management skills
Exhibit an understanding of the auto industry, our competitors, and the business climate
So What About the Perks? Perks matter
- Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
- But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
- Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
- Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
- Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
- Gratitude is Green.We offer competitive pay across the organization, because, well money matters!
- Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
- In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
- Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
- We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
- Paid Time Off & Paid Holidays. Not just lip service: we work hard, to play hard.
- Company Driver. It’s one of the coolest perks of being who we are! We’ve got your insurance, maintenance, and cost of vehicle covered; you just keep gas in the tank.
Anything Else? Absolutely.
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!