Assistant Director for Residential Operations - University of New Haven

Who we are:

The University of New Haven, founded on the Yale campus in 1920, is a private, coeducational university that has been recognized by The Princeton Review and U.S. News & World Report for academic excellence. Located between New York City and Boston in the shoreline city of West Haven, the University is a diverse and vibrant community of nearly 10,000 students from across the globe.

Under the general supervision of the Associate Director of Residential Operations, the Assistant Director is responsible for providing supervision and management for multiple areas of university housing, supervision of undergraduate and graduate student staff, along with coordination for early arrival, winter and spring break periods.

You are:

• Able to take initiative and problem solve creatively while learning in a new and changing environment
• Able to complete multiple tasks and make insightful decisions in a fast-paced office environment
• Able to maintain tact, diplomacy, and confidentiality in working with confidential information
• Able to work well with internal and external constituencies. Possess strong interpersonal, communication and organizational skills
• Ability to travel on behalf of the University
• Willing and able to work non-traditional hours, including early morning, evening and weekends

You will:

• Recruit, train, hire, supervise, and evaluate professional Area Coordinators, Graduate Assistant positions, Resident Assistants, and the Senior Office Assistant
• Be responsible for hiring and distributing student desk staff through the Federal Work Study program
• Manage all facets of the Break Stay Housing Processes (Thanksgiving Break, Winter Break, Spring Break, and Summer Break)
• Manage the Conflict Support and Room Change Process for current and new students
• Maintain key inventory with assistance from the Central Office Graduate Assistant
• Be responsible for the operations of the Central Office Front Desk, including managing response to emails in the Office of Residential Life’s email account
• Facilitate damage and lost key billing with assistance from the Central Office Graduate Assistant
• Address, resolve, and escalate student, parent, and family concerns pertaining to the programs/services
• Adjudicate cases related to student misconduct as a Conduct Hearing Officer
• Participate in the Administrator on Call rotation and responds to emergency incidents as needed
• Collaborate with the Associate Director of Residential Operations to plan, market, and implement the annual housing selection process
• Access and update student information in Starrez, using the system to document customer interactions while maintaining the confidentiality of student records protected by FERPA
• Provide technical oversight and troubleshoots user issues and concerns related to staff and student interaction with the Starrez and myHousing systems
• Participate in campus wide and departmental committees – standing member of the Residential Operations Committee
• Participate in campus wide events related to admissions, orientation, opening and closing campus

You need:

• Bachelor’s degree required, master’s degree preferred
• Two years of professional residential experience preferred
• Two- three years' prior work experience in housing operations
• Strong attention to detail and proven problem-solving skills
• Proficiency with Starrez housing management software and Maxient conduct management software strongly preferred
• Proficiency with Structured Query Language preferred
• Excellent computer skills in Microsoft Office Suite, particularly Excel, Outlook, and Word, Internet research/social media
• A valid Driver’s License
• To submit proof or being fully vaccinated for COVID-19 (including booster, if eligible)

What's in it for you:

• Health & Welfare Programs: Employees and their eligible family members, including spouses and dependent are eligible for Medical, Dental, Vision and Life Programs.
• Wellness & Fitness: On-campus Recreation and Fitness Center for employees and families; Employee Assistant Program
• Commitment to Educational Excellence: Tuition assistance for employees and eligible dependents; Tuition exchange opportunities
• Employee Discounts on products, services and educational opportunities
• Work/Life Benefits: Generous paid time off programs; progressive paid holiday schedule (including holiday break between Christmas and New Year’s); 4 weeks of parental paid leave; flexible work schedules including summer hours where applicable